Reporting Issues and Incompatible Software

Discussion in 'Support!' started by panews, September 13, 2019.

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  1. panews

    panews Planetary News Official PA

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    Planetary Annihilation is a cross platform client / server networked OpenGL application.

    Any software that interferes with network connections or OpenGL can cause issues.

    When playing you are connecting to a local server or hosted server over the internet.

    https://planetaryannihilation.com/support/troubleshooting/


    Older CPUs

    A legacy build is now available for older CPUs: eg
    • AMD Phenom
    • Intel Core 2
    https://planetaryannihilation.com/guides/planetary-annihilation-public-test-environments-pte/

    Out of Date Drivers


    Out of date drivers are the top cause of issues. Sometime the very latest drivers can also cause issues.

    A crash to desktop during startup or a black screen is usually bad OpenGL GPU drivers.

    https://support.planetaryannihilation.com/kb/faq.php?id=218

    Client Stalls or Units Jump During Game

    This is normally a network issue or incompatible software.

    Security / Antivirus / Network Scanners

    Security software can disrupt network connections and slow down loading of files. Add exceptions for the PA client, CoherentUI and the local PA server.

    Screen Overlays / Screen Recording

    Many overlays and screen recording software can impact the performance of OpenGL applications.

    Windows Incompatible Software

    https://planetaryannihilation.com/support/windows/ (eg disable GameFirst)

    Community Support and Reporting Issues

    To help we really need a full DxDiag and logs uploaded to a PA support ticket via https://support.planetaryannihilation.com/ (please don't post logs in forums)

    https://support.planetaryannihilation.com/kb/faq.php?id=212

    Community support has moved to #support on the official discord server: https://discord.gg/pa

    Official Support

    https://support.planetaryannihilation.com/

    Official Troubleshooting

    https://planetaryannihilation.com/support/

    Official Discord

    https://discord.gg/pa
    Last edited by a moderator: January 7, 2021
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