Help me!

I just recently got p.a. and every time i start it up and the commander comes down and lands on the plannet, it crashes. i have no mods, no edits of the sorce code, nothing. please help! (oh btw im using steam to play it on)

Please upload your dxdiag and some logs:

• https://forums.uberent.com/threads/how-to-find-the-pa-logs-and-game-lobby-ids.69151/

is this what you were looking for?

Update your old drivers from 2011:

• Driver Date/Size: 6/28/2011 19:52:40, 811008 bytes

You can get drivers form the AMD website, see below.

http://support.amd.com/en-us/download
http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows 7 - 64

sorry but this didn't fix anything

Post a new dxdiag and some logs using the latest drivers.

Please can you post updated dxdiag? Also a log file from PA might help.

here is the new dxdiag, but where is the crash log?

To me it looks like you haven't updated your graphics driver yet, you need to download and install new drivers from AMD.

You have AMD Radeon HD 6550D graphics
You current drivers "Driver Date/Size: 6/28/2011"

For logs.
https://forums.uberent.com/threads/how-to-find-the-pa-logs-and-game-lobby-ids.69151/

i did

Something must of gone wrong with installing a new driver.

i tried to reinstall it, did it work?

dose not look like it to me, it still say the graphics driver is from 2011, which AMD option are you downloading and installing?

Ok I think the driver provided was wrong... The 6550D gpu is now a legacy product so needs a different driver.

Link to correct driver:
http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows 7 - 64

Download and install that. Then give us a new dxdiag. Hopefully this version will install!

Edit, oh actually looks like mickeyh have you the legacy driver...

i think the problem is fixed! it still occationaly crashes every so often(i think because of the graphics setting)

Glad you managed to fix the problem. Driver stuff can be a bit finicky and a pain to deal with sometimes.

the crashing is becoming a bit of a problem actually... it seems that every time i do certain levels(that have multiple plannets) it allways crashes.

That will be lack of ram... the problem with using a machine based on an APU like yours- the integrated graphics steal some of the system memory for video ram.

If you're playing Titans then technically you are below minimum spec due to the gpu stealing some of it... Options to improve it would be either get some more ram (which is pretty cheap) or look into getting a discreet graphics board (cost varies depending on how much performance you want).

i allready recently got a new external hard drive that i assighned 100% to the paging file.