Shipping Physical Rewards FAQs

Discussion in 'Planetary Annihilation General Discussion' started by mkrater, July 2, 2015.

  1. Telvi

    Telvi Member

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    well i think i have to contact the support again. My stuff is still not here and right now i think i will never get anything. This was the last time i spend more than 50€ for a game. :(
  2. MrTBSC

    MrTBSC Post Master General

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    so much for proud owner i suppose
  3. cdrkf

    cdrkf Post Master General

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    That sucks, @jables can you prod whoever looks at support emails these days?
  4. jables

    jables Uber Employee

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    Support is the best way to get hold of those who are working on it.
    cdrkf likes this.
  5. cdrkf

    cdrkf Post Master General

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    Ok, sorry to disturb you- I just know sometimes these things can get missed so thought I'd ping you.
    jables likes this.
  6. Telvi

    Telvi Member

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    now nearly 1 year later my stuff has still not arrived here. The support doesnt help the only thing i get is a answer please wait. I mean i've done my part of the contact but yours is still unfinished.

    Im really upset about that.
  7. roadkillgrill

    roadkillgrill Active Member

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    Did anyone ever get the Invictus statues? I just remembered its the 4th year anniversary of the Kickstarter going live.
  8. damubbster

    damubbster New Member

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    Nope, never got my custom commander either, wont reply to my emails :/

    /EDIT: Have been told that they are still working through the queue of custom commanders, no timeline for when they may be done though.
    Last edited: August 16, 2016
  9. Veleiro

    Veleiro Member

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    I just got mine, the arm almost immediately fail off but its just model glue. no damage done really. Really cool build quality though and the signature base it awesome
    Last edited: October 27, 2016
  10. lorodion

    lorodion Member

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    I got an email last week saying they sent the statue two weeks ago. Still haven't got anything though. Where do you live Veleiro?
  11. darkdragonclone

    darkdragonclone New Member

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    Just got my Invictus commander statue in this morning, in Toronto Canada, says that it shipped 10/24/2016 so about 2 weeks.
  12. lorodion

    lorodion Member

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  13. kmastaba

    kmastaba Member

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    I got mine too :D

    But as you can see, it's missing his right knee armor:
    Can you send me only the missing piece?

    [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]
    dom314 and gmase like this.
  14. gmase

    gmase Well-Known Member

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    tunsel11 and lorodion like this.
  15. kmastaba

    kmastaba Member

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    tunsel11 likes this.
  16. Fabian95qw

    Fabian95qw New Member

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    Hello everyone.

    I Proudly Preordered the Cosmic Limited Edition on the 16.04.2013. And never recieved any of the Physical Goodies.

    After 2 Years of patience a friend of mine, which ordered after me recieved his package with all the goodies.

    I tought i'd recieve my goddies as well soon. So i waited for another 2 months before writing to the Support and getting the answer:

    I tought, well i'll wait another year or two, because it looks like it's gonna take a while.

    I reponed the tickets after another TWO YEARS of waiting.
    I am Patient, because i always land on the bottom of lists when sorting them in alphabetical order (Name starts with Zü) .

    But the response i got really made me angry

    There you go.

    I think i'm going to demand a partial refund.

    Do with this info as you wish

    Sincerly

    Fabian95qw

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