Shipping Physical Rewards FAQs

Still waiting, last name P.

I am also still waiting, last name starts with H

Can anyone from Sweden say if they've received their package, and if they did, if they had to pay anything extra when fetching it?

Edit: it says I must pay 200 SEK to fetch it =/. Anyone else got the same?

Edit 2: Ok I guess it was that customs fee you mentioned. I've got my stuff now at least \o/

still waiting here in Denmark, sirname D

Also still waiting here in Germany...

Same here. Some other have revieved their weeks ago

This really is ridiculous. It's been how many years now? I really do regret spending money on this game, especially for the $250 CLE

I'm not particularly mad but it would be nice to have a further update on this, at least a "we're xx% through".

Two weeks after shipping started it was advised you were 25% through shipping but we're now at 13 weeks. Not even a rough estimate based on how many you're shipping a day and how many there are left to ship?

I second this idea..
@mkrater,
Please can you poke the shipping department and maybe post an update on progress,
I'm also curious on how far along the shipping department is on their task as i have still not received my CLE Package either.

I'll see if I can get an update. From the last numbers I saw, there were still a couple thousand shipments to send so it looks like about 2/3 of the shipments have been sent.
Sadly, many of the delays were things out of our control, which has been fairly frustrating to everyone. We had expected all the shipments to be sent by mid-month, but this depends on whether or not the fulfillment company runs into any more delays.

Thank-you mkrater.

Thanks for the update

I haven't received my shipment yet. Do the original Kickstarter backers get Titan gratis, by the way?

Yes.

It looks like your package hasn't shipped yet, but it should be shipping soon.
And yes, if you pledged to the Kickstarter, TITANS should already be on your account. And if you had a Steam account linked, TITANS was automatically added to your Steam Library as well.
(I can see your account and Steam account both have TITANS.)

I have not received my package also. Get just the Alpha Baker the Titan update for free or is it depending on which version we bought.? I'm asking because i have to buy it.

If you were bought PA during the Kickstarter, then yes, you should have gotten Titans automatically. So that is before Sep 14 2012. It should either automatically appear in your Steam library or if you use the UberLauncher, it should automatically download. If you changed from the UberLauncher to Steam in the past, it sometimes doesn't work and you will need to contact support@uberent.com

If you are using the UberLauncher you should try pressing the "Verify" button a few times and also check in PA under Settings -> Gameplay to see if you have an option "Active Product" there which you can set to Titans.

I'm still twiddling my thumbs over here in Sweden :/

• Delta Commander
• Art Book Digital Download
• Theta Commander
• Progenitor Commander
• Alpha Commander
• Commemorative Game Box
• Name in the Credits
• Alpha Game Key (alpha, beta and retail access)
• Backer T-Shirt
• Three Pack Minatures

Rewards are still being shipped. I can see yours in the queue.

It looks like yours have been shipped, but I can't tell if it's in transit or not. Please email support@uberent.com and we can contact PMC Fulfillment to learn more.

IT'S ALL HERE. IT'S ALL HEEEEEEEEEEEEEEEEEERE.


Osiris is missing a leg! I'm gonna have to paint on some battle damage, I think