Due to the Memorial holiday, support will be offline and returning June 3rd. Any support requests emailed to support@uberent.com or submitted through http://support.uberent.com/ will be responded to as soon as possible following support's return. We have several helpful members of the Community on our Forums that love helping players get into the game. If you post your issue here, they could help diagnose the issue and offer suggestions. Thank you for your patience! Here's a picture of a lizard in a bowler hat for your viewing pleasure: Source