Hello guys, So i've recently purchased a copy of PA, and i seem to be experiencing some random crashes (sometimes in the 1st minute of the game, sometimes when i blow up the enemy commander, and some other times at just random moments). The usual error states that pa.exe has encountered an error and needs to close, with the fault module changing most of the times. I had ntdll.dll, then the last crash resulted in the following fault module: stackhash_cfe8 which i have not been able to find on google in any sort of form. Anyway, i'm not sure whether PA generates some sort of crash log and if it does where it is stored, but if you guys let me know what i should upload, i will. In the meantime, here's my dxdiag file. I'd appreciate the help, as i'm totally loving the game, despite the limitations i'm currently experiencing! Forgot to mention - i've encountered these crashes both on the Steam version and the Uber launcher one. I've also reinstalled the game several times, and this is a fairly fresh installation of Windows. It's also worth noting that PA is the only game i'm experiencing crashes in.
If you win a game, you instandly get vision of everything i think. Loading in all the things you suddenly see can make your game freeze for some time, but usually it does respond in a few moments.
Unfortunately, it does not appear to be simply a hang that allows the game to resume afterwards. When it crashes, game screen freezes, windows cursor appears on screen, and i can summon the task manager (ctrl alt del) since alt-tabbing does not work, to see the background error saying that pa.exe has encountered an error and needs to close. That being said, it still does not explain the remainder of the crashes, unless of course i've end-game crashes caused by the sudden reveal of the units, along with some other issue causing crashes in the early and mid-game stages. Just thinking out loud here.
I've just played a 6-man ffa game, for about 30 minutes, no issues whatsoever, watched the replay, and when i tried to quit the game i got the following error: Code: Problem signature: Problem Event Name: APPCRASH Application Name: pa.exe Application Version: 0.0.0.0 Application Timestamp: 53d83a91 Fault Module Name: StackHash_a804 Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521eaf24 Exception Code: c0000374 Exception Offset: 00000000000c4102 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: a804 Additional Information 2: a804cdbf758430297a92205ceeccf549 Additional Information 3: b3de Additional Information 4: b3dece7b2c4c8f986535aab58cf02117 Read our privacy statement online: ***link for windows help thing which i'm not allowed to post*** If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt This is consistent with the usual error messages i get.
Hello, Does your video card have enough VRAM? 512 MB is the bare minimum for playing PA. 1 GB or more of VRAM is highly recommended (I use a 2GB graphic card). Code: Card name: NVIDIA GeForce GTS 450 Display Memory: 4051 MB Dedicated Memory: 467 MB <-- (or 512 MB) Shared Memory: 3583 MB Driver Date/Size: 7/2/2014 23:48:32, 17555104 bytes I'm suspecting that this may be what's causing the random crashes, but I'll just wait until @SXX comes over here...
It's possible, though i could not identify a pattern based on which the game crashes, due to the VRAM always staying inside the 98-100% range when in PA. While waiting for a reply, my google searches led me to believe that stackhash errors could be caused by the Data Execution Prevention Service in Windows 7, which i have now disabled \o/. Now i'm getting a different error >,> Code: Problem signature: Problem Event Name: APPCRASH Application Name: pa.exe Application Version: 0.0.0.0 Application Timestamp: 53d83a91 Fault Module Name: fmod_event64.dll Fault Module Version: 0.4.44.35 Fault Module Timestamp: 53855925 Exception Code: c0000005 Exception Offset: 0000000000014b20 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: e2c3 Additional Information 2: e2c36b16fa8a01d4922582346d0c671b Additional Information 3: 6ab2 Additional Information 4: 6ab26ef3ebd2319e28de24d9481608ca Read our privacy statement online: ***linky*** If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
you could try playing without headset, i have heard that Fmod(sound software used by PA) has some problems with certain headsets that can crash the game on some occasions.
I have tried doing a clean boot (all non microsoft services turned off, no startup software) and i managed to complete a 6 man ffa game with no errors. Will test some more and if i still get the error, i will also unplug unnecessary peripherals and test that as well.
Aaaand it seems we have a winner. It turns out that i would only get the crash when i had the Plantronics headsets from DxDiag, set as default device, as opposed to my other pair of headsets. As soon as i started using those, all my issues went away.
I just bought this game on steam and I have the same issue of what appears to be random crashes. I haven't managed to get it running for longer than 5min. It crashed during startup, during game creation, in the main menu, several times after I managed to start a single player. My system is A10-7850k, 8GB RAM, Win7 Ultimate x64. My graphics drivers are up-to-date from AMD directly version 14.9. No headset attached. From what I can see I just wasted £££ for a game on steam that doesn't even run... not happy. -.- Suggestions highly appreciated.
Hello @dispereo, A Dxdiag would be greatly appreciated. Steps to obtain: 1) Click the Windows button, then click Run. Type "dxdiag" without quotes. 2) Press Enter. 3) Click "Save All information" and upload the Dxdiag.txt in your next post.
Please check your SSD's page file and increase it: Code: Page File: 3337MB used, 12985MB available Based on the amount of RAM you have, you may want to make your page file at least 30 GB. PA does not like small page files. Also, your drivers could use an update: Code: Card name: NVIDIA GeForce GTX 780 Driver Version: 9.18.13.4411 Driver Date/Size: 9/13/2014 14:48:03, 19954520 bytes The latest drivers (v. 344.75) can be found on the Nvidia website: http://www.nvidia.com/download/driverResults.aspx/79891/en-us
I am not very fond of the idea of posting the dxdiag publicly in a forum. And from what I can see in this forum, the only thing that would (theoretically) apply to me would be the plantronics headset, however whether the headset nor its drivers/software are installed. Haven't used it since I got the new mainboard (and therefore Win7 was installed from scratch as well). And before anyone asks: no I haven't got SSDs. Simple old style harddrives.
It's hard to help when we are not given more detailed information about your system. Something has to be weird on your system that makes it crash every time after all. Maybe you can find a hint in the log files in %LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation\logs
Well, it can't be so weird, considering that I am not the only one reporting similar crashes. The logfile: Code: [11:49:13.031] INFO Log file C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-11-49-13.015.txt opened [11:49:13.031] INFO delete C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-00-30-31.000.txt [11:49:13.062] INFO delete C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-00-24-45.000.txt [11:49:13.078] INFO delete C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-23-52-40.015.txt [11:49:13.109] INFO delete C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-23-47-30.015.txt [11:49:14.296] INFO Looks like we are running via Steam [11:49:14.296] INFO Loading mod : server_browser_show_cheat_servers [11:49:14.296] ERROR Error reading C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\mods: 3 [11:49:14.296] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\mods"; no mods will be loaded from this path [11:49:14.296] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\mods\mods.json file; mods will not be mounted [11:49:14.296] INFO Client loaded 1 mods, mounted 0 [11:49:14.312] INFO Loading mod : cheat_allow_change_control [11:49:14.312] INFO Loading mod : cheat_allow_change_vision [11:49:14.327] INFO Loading mod : cheat_allow_create_unit [11:49:14.327] INFO Loading mod : cheat_allow_mod_data_updates [11:49:14.327] ERROR Error reading C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods: 3 [11:49:14.327] INFO LoadedLocalModCollection::loadLocalModCollection: Failed listDir call for "C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods"; no mods will be loaded from this path [11:49:14.327] WARN LoadedLocalModCollection::loadLocalModCollection: Could not open C:\Users\philippe\AppData\Local\Uber Entertainment\Planetary Annihilation\server_mods\mods.json file; mods will not be mounted [11:49:14.327] INFO Starting async parallel for driver with 3 threads [11:49:14.702] INFO Successfully created context with configuration 1/9: v4.4 (core) [11:49:14.702] INFO HAL initializing... [11:49:14.702] INFO OpenGL Vendor: ATI Technologies Inc. [11:49:14.702] INFO OpenGL Renderer: AMD Radeon HD 7800 Series [11:49:14.702] INFO OpenGL Version: 4.4.13084 Core Profile Context 14.301.1001.0 [11:49:14.702] INFO OpenGL Shader Language Version: 4.40 [11:49:14.702] INFO Vendor flag set to AMD/ATI [11:49:14.702] INFO Supported rasterizer capabilities: Gamma correct pipeline, Ranged mapping, Advanced instancing, Advanced shaders, Compute shaders, Persistent buffer mapping [11:49:14.702] INFO Unsupported rasterizer capabilities: [11:49:14.702] INFO Buffer textures enabled. [11:49:14.702] INFO initial size 1280x720 [11:49:14.733] INFO Loading effects from file /shaders/post.json [11:49:14.108] INFO Loading effects from file /shaders/content.json [11:49:15.934] INFO Loading effects from file /shaders/impostors.json [11:49:15.012] INFO Loading effects from file /shaders/misc.json [11:49:15.200] INFO Loading effects from file /shaders/particle.json [11:49:16.839] INFO Loading effects from file /shaders/scene.json [11:49:17.307] INFO Loading effects from file /shaders/vtex.json [11:49:17.479] INFO Coherent content root: "coui://ui/" [11:49:17.479] INFO Coherent host dir: "C:\\Program Files (x86)\\Steam\\steamapps\\common\\Planetary Annihilation\\bin_x64\\host" [11:49:17.479] INFO Coherent local store: "C:\\Users\\philippe\\AppData\\Local\\Uber Entertainment\\Planetary Annihilation\\localstore" [11:49:19.444] INFO ClientInterface constructed [11:49:19.476] INFO {{FMOD}} fmod buffer size 5 [11:49:19.585] INFO Using local server at C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x64\server.exe [11:49:19.585] INFO ClientInterface constructed [11:49:23.844] INFO Streaming state: Uninitialized [11:49:23.844] INFO Resolving 0 callstacks [11:49:23.844] INFO Resolve complete [11:49:23.844] INFO Shutting down CoherentUI The only ever thing I changed in the setup is changing the screen resolution from whatever it was originally to 1920x1200.
The DxDiag only gives related hardware information (Hence; DirectX Diagnosis) and does not share anything else. The log you posted does not show any errors, which is making me think there is something wrong hardware wise, or it's the wrong log. If you don't want to upload the DxDiag, just make sure your drivers are updated since they are the main cause of crashing. Other than that there is nothing we can do.
OK, here you go then. I think my last "allround driver update check" was roughly a week ago. I also download drivers directly at the hardware component websites (ie. realtek) and not at the motherboard site (i.e. msi) as they are usually more up-to-date.
