Login to server REJECTED

Discussion in 'Support!' started by Mederias, November 4, 2014.

  1. Mederias

    Mederias New Member

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    I posted in someone else's threat because the problem sounded similar to mine, but I felt like I might hijack his problem, so I'm reiterating here. Since the path on Friday whenever I try to join a multiplayer game or host one, I am met with a message that says "Login to server rejected" and am booted back to the main menu.

    I also made sure it wasn't my firewall reacting to some change in the last patch by shutting it off entirely when I tried to make a lobby and still got booted out.
    Last edited: November 5, 2014
  2. Mederias

    Mederias New Member

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    bump? anyone?
  3. DeathByDenim

    DeathByDenim Post Master General

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    What OS are you on? So you managed to play normally before last week's patch? You are able to log in using the UberLauncher (or Steam), but then you can't start or join games? Or does it already fail while trying to log in?
  4. mkrater

    mkrater Uber Alumni

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    If playing on a Mac, are you able to go to Settings > Server > Local Server and turn it OFF?

    If not on a Mac, what program do you use for your internet security?
  5. Mederias

    Mederias New Member

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    I use windows 8 and just the standard windows defender. I'm able to do single player games just fine, but even when I just straight up turned off my firewalls it gave the same result. And I sign in and launch from the ubernet launcher just fine.
  6. DeathByDenim

    DeathByDenim Post Master General

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    Well, PA uses ports 9000-9100 to connect to the Uber servers, so make sure those aren't blocked by either your router or your computer. The fact that you can log in fine seems to suggest that PA is at least able to make some connections to the outside world, which means that something is specifically blocking the port range I just mentioned.
  7. Mederias

    Mederias New Member

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    Wow, haven't had to go into port forwarding since Warcraft 3! hah

    Unfortunately I just tried as of this morning opening those ports and turning off the firewall again and I still am "rejected"
  8. SXX

    SXX Post Master General

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    Do you use any VPN software like Hamachi, Garena, Tunngle, etc?
  9. Mederias

    Mederias New Member

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    No, I don't use anything like that.
  10. Mederias

    Mederias New Member

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    It's been a week since I was able to play, this is really frustrating.
  11. stuart98

    stuart98 Post Master General

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    If you double click on the join button then you always get this. Might that be the problem?
    killerkiwijuice likes this.
  12. Mederias

    Mederias New Member

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    Nah, I'm testing it by trying to create a game of my own.
  13. DeathByDenim

    DeathByDenim Post Master General

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    It's kind of baffling what's blocking that port range for you. How are you connected to the internet? Your computer is connected to a router, which in turn is connected to a cable/adsl modem? If so, can you try connecting your computer directly to the modem to see if the router is maybe doing something funky?
  14. DeathByDenim

    DeathByDenim Post Master General

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  15. Mederias

    Mederias New Member

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    Yep, I can totally pick server regions. And unfortunately I don't have his fix, I only have one source of internet and it has stayed the same over the last several months.
  16. DeathByDenim

    DeathByDenim Post Master General

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    Can you post a PA log? They can be found in "%LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation\log"
    On a typical install %LOCALAPPDATA% will be C:\Users\<username>\AppData\Local

    Just delete them all, start PA, try to join/host a game, close PA and upload the newly created log here.
  17. Mederias

    Mederias New Member

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    There you are, tried hosting a public game and then made a local game (didn't start it though)

    Attached Files:

  18. DeathByDenim

    DeathByDenim Post Master General

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    Huh:
    So, apparently you can connect just fine, but ultimately the Uber servers itself reject you. I was going with the assumption that rejection on a network level, instead of on account level.

    @mkrater : Could there be something odd with this person's account?
  19. Mederias

    Mederias New Member

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    Yeah I know, that's what I've been saying, I didn't think it was on my end. I appreciate your help deathbydenim, but I think I really need a support representative...
  20. mkrater

    mkrater Uber Alumni

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    It looks like you may have some mods installed. Can you try disabling them, log into the game again, and posting a new log after trying to connect to an online server?

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