App Crash. Need help.

Discussion in 'Support!' started by tetearg, November 6, 2014.

  1. tetearg

    tetearg New Member

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    I bought the game and install it from Uber Store PA_Setup.exe and when i run the game i've got this error:

    Problem Event Name: APPCRASH
    Application Name: UberLauncher.exe
    Application Version: 0.0.0.0
    Application Timestamp: 535ad6c7
    Fault Module Name: UberLauncher.exe
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 535ad6c7
    Exception Code: 80000003
    Exception Offset: 0004aa3a
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    OS: Windows 7 Ultimate Service Pack 1 64bits
  2. DeathByDenim

    DeathByDenim Post Master General

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    This is usually due to outdated drivers for your graphics card. It will likely go away if you updated those.

    Post your DxDiag.txt (Press <Win>+R, type "dxdiag", save all of the information to file and upload it here) if the problem persists. It contains a wealth of information we can use to diagnose your problem.
  3. tetearg

    tetearg New Member

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    I updated my drivers with intel driver update tool, this is my dxdiag display status after the update
    [​IMG]
    upload_2014-11-6_21-12-27.png

    Now the application doen't crash, but the game dosn't start. The icon of PA is minimize, and consuming resources. 10% processing capacity and 250K ram.
  4. DeathByDenim

    DeathByDenim Post Master General

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    Ah, sorry. I meant you should press the "Save All Information..."-button, that you can see in your screenshot there. But from your screenshot, I can already see that your Intel drivers are in fact not up to date. They are from March and the latest Intel drivers are from October. You can download the newest drivers here:
    https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319

    There will be two files on the website. The first is an exe and the second one is a zip. Try the first one. If it complains about not being validated, then your laptop manufacturer is being stupid and you should download the zip and try the far more complicated procedure outlined here:
    http://steamcommunity.com/app/233250/discussions/2/558749190911446231/

    Please still post your DxDiag.txt if you still experience problems after that.
  5. tetearg

    tetearg New Member

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    I donwlaoded the exe file, and guess what, didn't work. So i will try to make ir manually with the zip file.
  6. tetearg

    tetearg New Member

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    I downloaded the zip file from Intel download center as you said.

    I installed manually like in the steamcommunity forum said.

    the step that i couldn't do is this:
    • Click on the igdlh64.inf (or igdlh32.inf if you have 32-bit OS)
    because there is not igdlh64.inf in the whole driver folder, only inf i found is Graphics\kit59766.inf. I clicked on it, and windows said me that the driver was successfully installed.

    The game still not working. The driver version is the version that the Intel download page indicates:
    "... This driver package contains version 15.28.22.64.3517 (9.17.10.3517) for Windows* 7/8/8.1."
    but the date don't match.

    I uploaded my DxDiag information.

    Attached Files:

  7. DeathByDenim

    DeathByDenim Post Master General

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    Hmm, that should have worked. What you did was correct. I notice you have a HP laptop though and I've seen several cases where manually installed drivers have been reverted automatically to the "officially sanctioned" HP drivers. Although from the HP forums it's the exact same procedure:
    http://h30434.www3.hp.com/t5/Notebo...aphics-4000-driver/td-p/2991591/page/2#M96625

    I'm a bit stumped...
  8. DeathByDenim

    DeathByDenim Post Master General

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    Well, I'm rather out of my league here, since I don't use Windows and thus only know about solutions that other have used before. However, I found this on Microsoft's website that shows you how to disable automatic installation of drivers. You might want to give method 2 a go, then reboot and try installing the zip-driver again. If it doesn't work, just undo the changes you made with gpedit.msc.
  9. tetearg

    tetearg New Member

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    What about windows updates, i don't have a original copy and my updates are disable. I have a linux installed too, i don't use it a lot, what linux requirements i need to run the game?
  10. SXX

    SXX Post Master General

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    What I wonder about it's your laptop likely have discrete graphics too: "Standard VGA Graphics Adapter". Any idea if this Nvidia or AMD?

    Lack of updates might cause crashes especially. Unfortunately it's hard to debug launcher crashes so what you can try it's to get game with some other way, e.g via Steam.

    Basically requirements are same except you need to use "--software-ui" to run it on Intel without issues.
  11. tetearg

    tetearg New Member

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    The laptop has a Standart VGA Graphics Adapter, but i disable it.

    upload_2014-11-8_8-44-47.png

    I don't know if the standard adapter is Nvidia or AMD, i guess it's Intel too.

    How do I get the game via Steam?
  12. SXX

    SXX Post Master General

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    You can check "lspci | grep VGA" on Linux and post output here?

    If you're Kickstarter backer you still should be able to convert to Steam key via support:
    http://support.uberent.com/open.php
    If not I'm really not sure if Uber still able to convert keys.

    Or you can as well check this my launcher for Windows:
    https://forums.uberent.com/threads/alternative-go-launcher-build-for-windows.59287/
    tetearg likes this.
  13. tetearg

    tetearg New Member

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    The alternative launcher work!!
  14. SXX

    SXX Post Master General

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    If game downloaded via alternative launcher works then most likely you have something in your OS corrupted.
  15. tetearg

    tetearg New Member

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    Another question, how can i start the game without download it with the alternative launcher?
  16. SXX

    SXX Post Master General

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    I'm not really sure what you mean. If you already downloaded game then you'll able to find it in this directory:
    Code:
    C:/Users/%username%/AppData/.local/Uber Entertainment/Planetary Annihilation/stable/
  17. tetearg

    tetearg New Member

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    I don't find the /.local/Uber Entertainment/Planetary Annihilation/stable/, i found /Local/Uber Entertainment/Planetary Annihilation without the stable part.
  18. SXX

    SXX Post Master General

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    Then just try to search for "bin_x64" on your main system drive.
    This likely easier way to determine actual game files location.
  19. tetearg

    tetearg New Member

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    Ok, now im trying to install it on Linux. Is there a user guide for this?

    lspci | grep VGA give me this:
    00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
    01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Whistler XT [AMD Radeon HD 6700M Series]
  20. SXX

    SXX Post Master General

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    Use one of patchers (you can find multiple on this forum) or download TAR.GZ and unpack.
    Then run "PA" with "--software-ui" option. Nothing else is needed.
    And now you know what is your discrete graphics card is. :)

    PS: Of course if you're on Linux you need to understand what is different between open source and closed source AMD drivers and how to use open source one (DRI_PRIME=1 for discrete GPU), but this is different story.

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