Waiting for Support

Ok thank you. Why not, but there is none popup that appears when i select my game key....

Ah not sure I can help, maybe you have a pop up blocker enabled that might be stopping it?

Either

Can you talk to them and get me some too please thanks (warlordnorm)

Currently as OP says the support is having problems and that's why everything is being processed slower. Last time I needed support was way back when the OST came out and back that everything was working. I cannot influence support at this time, sorry.

Cool thanks

FYI: We are still processing tickets submitted from Sept 5th. We are working to receive more support so we can process the tickets quicker. I apologize for the delay.

How many tickets do you have

Hey i'm sorry but a but i create 6 ticket because i was angry , now i understand why i haven't got a answer



sorry :/

Is there any update to Support times like a ruff estimate to how long support tickets are open and so on?.

As I have a ticket currently open for 6 days.

Thanks

We're processing support tickets from 9/5/14 and 9/6/14 today. (So happy to finally be on another day's tickets....) Unfortunately, there were even more tickets submitted on 9/6/14 than 9/5/14. But, new tickets dropped off since that day and we should be receiving more Support help soon that'll help us respond quicker. Thank you all for your patience <3

Thanks for the quick reply

Hey There!

So me and my brother purchased the game on 2013 Oct!

It was told: Purchase it, it will be released on 2013 Dec!
Yep, only 9 month delay...

It was released on 2014 sept 5!, and we can`t play because there is no key!!!
And not even an answer for the ticket what, he is sent to the support on 2014 sept 5!!!

It`s more than a week ago, seriously why you can`t even answer?

What take so long to answer for a ticket, it may take 3-5min to answer?
This is what you call support, I think we waited long enough to play this game, don`t we?

Don`t say, there is a lot of tickets, and the support is busy, I don`t care!
Hire more ppl for support, or do what you must do, as i say I don`t care!

And by the way, don`t forget WE are the customers!

So please answer that ticket, thank you.

Best regards,
Peter

@Warloxk - a PM has been sent

Just as an FYI: We are now processing support requests from Sept 7th.
Thank you so much for your patience as we continue to work on your support tickets. <3

My support ticket dated 7 Sept was answered on 19 Spet. (Thx Support, I heard there is only 1 staff doing the support stuff)
Unfortunately, the problem still persist (game wont start) and I have replied the support's reply on the same date. I wonder if it would be counted as a 19 Sept ticket and would have to wait for 2 weeks again for follow up.....

Day 15, still waiting to play PA for the first time.

Did you try making a thread in the support forums? There are some very helpful community members that are quite capable of debugging many common issues that cause the game not to start.

Update: We're almost done with requests from the 7th and should soon start working on requests from the 8th.

Yeah, yours is kind of a special one. If you post your DxDiag in the Support Forums, we have a lot of really knowledgeable Community members that can also help diagnose and offer suggestions.

We are now processing requests from the 9th and should soon start replying to requests from the 10th as well. Thank you again for your patience. <3