Black Screen when loading any PA game

Discussion in 'Support!' started by undealt, September 2, 2014.

  1. undealt

    undealt New Member

    Messages:
    3
    Likes Received:
    0
    Hi guys :D

    I have been playing a while but even from the start after buying the game there is a problem when loading the game. Any type or amount of planets take up to 10 minutes to load. All it gives is a black screen with the friends and notification tab on the bottom right hand corner of the screen. My PC is a fully buily up gaming PC. The specs are as follow:

    Intel Core i5 - 2500k 3.3 GHz
    6.00 GB Ram
    Radeon HD 7970
    1 TB Hard Drive

    With these running on a stable internet connection it doesn't load faster. My friend from the same country on a PC with a specs a bit lower than mine runs the game just fine. I am adding a DxDiag.txt to help you out. If anyone can help that will be awesome.
    Thanks

    Attached Files:

  2. kjotak109

    kjotak109 Well-Known Member

    Messages:
    606
    Likes Received:
    303
    Hello,

    Your problem is caused by outdated drivers:
    Code:
    Card name: Intel(R) HD Graphics 3000
    Driver Version: 9.17.10.3347
    Driver Date/Size: 1/29/2014 23:02:36, 12617216 bytes
    
    Card name: AMD Radeon HD 7900 Series
    Driver Version: 14.100.0.0
    Driver Date/Size: 4/18/2014 04:42:54, 1343272 bytes
    Since you have integrated graphics on, you may want to turn them off and run only on the AMD card. Here is the link to the newest beta drivers from the AMD website:
    http://support.amd.com/en-us/download/desktop?os=Windows 8.1 - 64
    undealt likes this.
  3. undealt

    undealt New Member

    Messages:
    3
    Likes Received:
    0
    Hi thanks for the post :)

    I have the stable AMD driver 14.4 installed on the AMD card. Do you think it can be the integrated graphics that causes the problem?
  4. kjotak109

    kjotak109 Well-Known Member

    Messages:
    606
    Likes Received:
    303
    It could be. I had BSOD problems until I disabled my integrated graphics.

    Also, you could possibly have MSI Afterburner running in the background. PA has some issues with Afterburner at the moment.
  5. undealt

    undealt New Member

    Messages:
    3
    Likes Received:
    0
    Thanks i will disable it and check again. I do not have MSI Afterburner installed on the PC so that will not be the problem. Thanks for the help :)

Share This Page