Cant start game need help

Discussion in 'Support!' started by gravityore, August 27, 2014.

  1. gravityore

    gravityore New Member

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    Hello,

    i just bought this game a few minutes ago and tried to start it when it just crashed before i was able to see anything.
    I tried several things like graka update directx etc.

    I really dont know the problem and i understood that you will need the dxdiag file so here it is :)

    Attached Files:

  2. kjotak109

    kjotak109 Well-Known Member

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    Your graphics card (Radeon HD 4000 series) is outdated and no longer supported by AMD:
    Code:
    Card name: ATI Radeon HD 4600 Series (Microsoft Corporation - WDDM v1.1)
    Driver Version: 8.97.10.6
    Driver Date/Size: 4/26/2013 00:28:10, 1103904 bytes
    You will need to upgrade your video card to a newer one (HD 7000 series, R9200 series) to get access to newer drivers. Everything else looks fine in your Dxdiag.
  3. gravityore

    gravityore New Member

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    Thank you very much and sorry for my bad english...
    Going ahead for new one :)
  4. lambrioli

    lambrioli New Member

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    Hello,

    i just bought this game a few minutes ago and tried to start it when it just crashed before i was able to see anything.
    I tried several things like graka update directx etc.

    I really dont know the problem and i understood that you will need the dxdiag file so here it is

    Attached Files:

  5. lokiCML

    lokiCML Post Master General

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    welcome to the forum

    Your drivers from 2009 it severely out of date:;)
    link for updated one: http://www.geforce.com/drivers/results/77224
    http://www.geforce.com/drivers
  6. kjotak109

    kjotak109 Well-Known Member

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    Hello,

    As @lokiCML said, you have outdated drivers and an old video card. But most importantly, you only have 4GB of RAM:

    Code:
    Card name: NVIDIA GeForce 9600 GT (Microsoft Corporation - WDDM v1.1)
    Driver Version: 8.15.11.8593
    Driver Date/Size: 7/13/2009 22:41:53, 9443840 bytes
    Code:
    Memory: 4096MB RAM
    Available OS Memory: 4092MB RAM
    To solve this problem, you will want to get a new video card and upgrade your RAM to at least 8GB.
    lokiCML likes this.
  7. lambrioli

    lambrioli New Member

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    Thanks guys!!!!

    Problem solved!
    kjotak109 likes this.

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