Black screen on start up and no UI. Only mouse cursor and music

Discussion in 'Support!' started by ihaveahead, August 9, 2014.

  1. ihaveahead

    ihaveahead New Member

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    PA used to work until the update in mid-July. Now whenever I launch it the screen goes black, the mouse cursor changes and the music eventually starts, but nothing else happens. There's no UI.

    I've updated my Nvidia drivers to the latest beta drivers (340.52) using GeForce Experience but that hasn't fixed the problem. I'm running Win 7 64 & Nvidia GeForce 540M. I've configured PA to always use the Nvidia card in the Nvidia control panel.

    Can anyone help me fix this problem?

    Attached Files:

    Last edited: August 9, 2014
  2. SXX

    SXX Post Master General

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    Your problem caused by outdated Intel drivers:
    Code:
              Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
              Card name: Intel(R) HD Graphics Family
       Driver Date/Size: 11/29/2010 06:23:14, 7428608 bytes
    To update drivers download and install "win64_152822.exe" from Intel website:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23764
    If you get "not validated for this computer" error download ZIP version of driver ("win64_152822.zip") from same page and then install it using this instruction:
    http://steamcommunity.com/app/233250/discussions/2/558749190911446231/
  3. ihaveahead

    ihaveahead New Member

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    Thanks I'm downloading them now.
  4. ihaveahead

    ihaveahead New Member

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    That worked. Not sure why the Intel graphics drivers are important, but ho-hum. Thanks buddy!

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