Launcher installs but won't launch - Win 8.1 64-bit

Discussion in 'Support!' started by liqdnitro, July 25, 2014.

  1. liqdnitro

    liqdnitro New Member

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    Brand new Win8.1 laptop, with the wonky hybrid graphics (NVidia card and Intel integrated). Launcher installs just fine, but trying to actually run the game gives me "UberLauncher.exe has stopped working" error if run through the NVidia card, and the same plus a screaming pink screen if run though the Intel card. All graphics drivers are up to date (have been fully uninstalled and reinstalled), .NET and C++ are up to date, Windows itself is all updated, etc etc. Currently in discussions with Uber support, but hoping you guys might have some other suggestions!

    Attached are DxDiag file, plus the Launcher log for both the NVidia card and the Intel card. The only possible issue I can see is that the Log says "HAL initializing", but the computer's name is currently Thuzad. It used to be HAL, but the Launcher was uninstalled, all files deleted, then re-downloaded and reinstalled after the computer's name was changed. Launcher didn't launch when the computer was called HAL either, fwiw.

    The PnP errors at the end of the DxDiag file are from uninstalling my NVidia drivers, then trying to run Geforce Experience to reinstall them before I actually told the computer t0 scan for hardware, so feel free to ignore them.

    Any ideas?

    Attached Files:

  2. SXX

    SXX Post Master General

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  3. liqdnitro

    liqdnitro New Member

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    Forgot to put that in the initial post, but I've already done that a couple times (currently running DX 11.2 I believe). Tried it again though, still no luck.
  4. Rebuilt

    Rebuilt Member

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    I too just unboxed a new Windows 8.1 laptop today and have the same problem. Levono Y50 with 4GB GTX860M.
  5. stuart98

    stuart98 Post Master General

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  6. Rebuilt

    Rebuilt Member

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    Sorry, forgot about the DxDiag.

    Attached Files:

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  7. SXX

    SXX Post Master General

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    Both of your drivers are old. Intel:
    Code:
              Card name: Intel(R) HD Graphics 4600
         Driver Version: 10.18.10.3383
       Driver Date/Size: 12/30/2013 18:00:33, 19950592 bytes
    To update drivers download and install "Win64_153322.exe" from Intel website:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23885
    If you get "not validated for this computer" error download ZIP version of driver ("Win64_153322.zip") from same page and then install it using this instruction:
    http://steamcommunity.com/app/233250/discussions/2/558749190911446231/

    Nvidia:
    Code:
              Card name: NVIDIA GeForce GTX 860M  
         Driver Version: 9.18.13.3250
       Driver Date/Size: 1/24/2014 03:10:24, 18224080 bytes
    You need download and install latest drivers from Nvidia website:
    http://www.nvidia.com/download/driverResults.aspx/75992/en-us

    PS: If drivers won't fix issue it's will be interesting to investigate this because your configs is actually pretty similar.
  8. Rebuilt

    Rebuilt Member

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    Sadly, it seems that Lenovo has some special device id on the video card that I can't update with the Geforce Experience. I'm stuck 332.50 until they decide to update it. That being said, PA has been around for a long while. I'm sure that people ran it back in January when 332.50 was the latest driver. Why can't it run now? Is there a PALauncher log that I could upload to provide more details?

    Thanks
  9. Rebuilt

    Rebuilt Member

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    Ok, I got the latest driver to install using http://www.laptopvideo2go.com/. Here is my new DxDiag. However, PALauncher still does nothing. Well, it does open in the taskbar but it does not have a window. It also seems to have downloaded a new UberLauncher.exe .

    I've tried running it as administrator but not change. It just takes up around 135MB of memory and about 2% of CPU but without any disk or network activity. I think I might be on the sign-in screen but since I can't see any window I can't sign in to get it going. Is there a command-line way to start it as administrator and provide the sign-in information? I'd probably need to give it the game-key as well.

    Thanks.

    Attached Files:

  10. Rebuilt

    Rebuilt Member

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    Attached Files:

  11. Rebuilt

    Rebuilt Member

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    Ok, it seems that I did not read the initial post in this thread very well. The DirectX runtime install appears to have done the trick. Well, it could be a combination of the latest drivers and the DX runtime but I think it is more likely the DX runtime since others will probably have the driver I initial had.

    Well, the 1GB of files is downloading now so I'll know for certain soon.

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  12. Rebuilt

    Rebuilt Member

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    Ok, all seems well. I was able to play a couple of turns in Galactic War so I think I'm good.

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