Planetary Annihilation Crash on start.

Discussion in 'Support!' started by angrybb, June 27, 2014.

  1. angrybb

    angrybb New Member

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    Greetings.
    I have trouble launching the game. This is Steam version and it crashes right after I start it.
    Here are specs of my laptop:
    Processor Information:
    Vendor: GenuineIntel
    CPU Family: 0x6
    CPU Model: 0x3a
    CPU Stepping: 0x9
    CPU Type: 0x0
    Speed: 2294 Mhz
    8 logical processors
    4 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported

    Operating System Version:
    Windows 7 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA GeForce GTX 660M

    DirectX Driver Name: nvumdshim.dll
    Driver Version: 9.18.13.3788
    DirectX Driver Version: 9.18.13.3788
    Driver Date: 19 May 2014
    OpenGL Version: 4.4
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 59 Hz
    DirectX Card: NVIDIA GeForce GTX 660M
    VendorID: 0x10de
    DeviceID: 0xfd4
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 1366 x 768
    Desktop Resolution: 1366 x 768
    Primary Display Size: 18.98" x 10.67" (21.73" diag)
    48.2cm x 27.1cm (55.2cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 2047 MB
    Supported MSAA Modes: 2x 4x 8x

    Memory:
    RAM: 8094 Mb

    All logs from %AppData% are also uploaded.
    Thank you in advance for your help.

    Attached Files:

    • log.zip
      File size:
      10.1 KB
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  2. Clopse

    Clopse Post Master General

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    Hey can you attack a dxdiag please. I see you have given is some information but a dxdiag is better.

    Sometimes with laptops the game will try use integrated graphics as default instead of your 660m.
    cwarner7264 likes this.
  3. angrybb

    angrybb New Member

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    No problem, I attacked DxDiag. He hit me back )). File is attached. To the second part I actually launch the game with the main 660m Graphics Card.

    Attached Files:

    Clopse and cwarner7264 like this.
  4. Clopse

    Clopse Post Master General

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    Hey, just had a quick look and can't see you 660m card on the dxdiag. Unless I'm blind I'm sure this is the problem. I will let @SXX know about this. He is crazy good with this kind of stuff. The integrated hd 4000 will work if you update the drivers as a temporary solution.
    SXX likes this.
  5. angrybb

    angrybb New Member

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    Today after the game didn't lanch at first time I updated the videodriver to the last non-beta version which is I think 337.88. All other games seem to work just fine.
  6. Clopse

    Clopse Post Master General

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    Sorry maybe I'm not being so clear. When you run pa, it is using your hd4000 card. This is not up to date. Drivers from that are from 2012. If you update that driver you will b able to play pa.

    The game using integrated graphics by default and you have to manually configure your drivers to run game on discrete Nvidia GPU. Check "Laptops and hybrid graphics" section on this page:
    http://steamcommunity.com/app/233250/discussions/2/864980278116578701/

    You'll also need to update both Intel:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714
    To update drivers download and install "win64_153318.exe" from Intel website:

    And Nvidia drivers:
    http://www.nvidia.com/download/driverResults.aspx/73784/en-us
    SXX likes this.
  7. angrybb

    angrybb New Member

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    The trick is that you can right click the PA.exe and choose an option there something like Launch with graphical processor. I chose my 660m there. Still it crashes. And I will write again after i update ALL THE STUFFF ))
    Last edited: June 27, 2014
  8. angrybb

    angrybb New Member

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    Updated everything. AAAAAAAnd crash. Checked the error screen. It said something like this
    Problem signature:
    Имя события проблемы(Event name): APPCRASH
    Имя приложения(Application name): pa.exe
    Версия приложения(Application version): 0.0.0.0
    Отметка времени приложения(Application time mark): 53a0a904
    Имя модуля с ошибкой(Error module): twitchsdk_64_release.dll
    Версия модуля с ошибкой(Module version): 0.0.0.0
    Отметка времени модуля с ошибкой(Module time mark): 537f9993
    Код исключения(Exceprion key): c0000005
    Смещение исключения(Exception displacement): 00000000000b33e0
    Версия ОС(Operating system version): 6.1.7601.2.1.0.256.1
    Код языка(Language code): 1049
    Дополнительные сведения 1(Additional info): 2b3c
    Дополнительные сведения 2(Additional info): 2b3cb950833e8b9d5b4970e24cfe5b1d
    Дополнительные сведения 3(Additional info): 3bd2
    Дополнительные сведения 4(Additional info): 3bd26ffd642e58063260ee9e3883ace8

    Translated everything as precisely as I could. Tryed to link a screenshot but forum does not allow me to do it.
    What is Twich SDK? I have this dll in my folder. Any Ideas?
  9. Clopse

    Clopse Post Master General

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    Ah crap. Can you post a new dxdiag? How do you connect? Standard internet or con etc?
  10. angrybb

    angrybb New Member

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    Here is new DxDiag. Still it ignores my 660m. I use standart connection provider->stuff->fiberglass->router->wifi->Me.

    Attached Files:

  11. Clopse

    Clopse Post Master General

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    Ok can you try update the hd4000 drivers and seebif the game works then
  12. angrybb

    angrybb New Member

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    Already updated everything. Even launched couple times with hd4000 and 660m. It crashes.
  13. angrybb

    angrybb New Member

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    The Game launched from first time on my PC. However I still want to launch it on a laptop.
  14. SXX

    SXX Post Master General

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    First of all drivers for Intel HD4000 still old:
    Code:
              Card name: Intel(R) HD Graphics 4000
         Driver Version: 10.18.10.3496
       Driver Date/Size: 3/7/2014 09:21:58, 26168168 bytes
    To update drivers download and install "Win64_153322.exe" from Intel website:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23885

    If you get "not validated for this computer" error download ZIP version of driver ("Win64_153322.zip") from same page and then install it using this instruction:
    http://steamcommunity.com/app/233250/discussions/2/558749190911446231/
  15. Clopse

    Clopse Post Master General

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    Could it be characters? Make sure path to game installation directory don't contain any non-English characters. Like the 2 letters after Alex- in your computer name.
  16. angrybb

    angrybb New Member

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    I already updated my driver second time. Path is like this. D:\Program Files\Steam\SteamApps\common\Planetary Annihilation\bin_x64
  17. SXX

    SXX Post Master General

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    As far as I understand PA don't have problems with characters, Coherent do, but this is looks like PA crash.
  18. SXX

    SXX Post Master General

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    I'm 99% sure what caused your crash. You have Lenovo laptop:
    Code:
           System Model: Lenovo IdeaPad Y580
                   BIOS: InsydeH2O Version 03.71.515DCN36WW(V2.03)
              Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
    Most likely you have software installed called "One Key Theater" which cause this crash.
    Disable/remove it and game will work.

    I'm helped this guy to find out about exactly same problem:
    http://steamcommunity.com/app/233250/discussions/2/540744935726928401/
    angrybb likes this.
  19. angrybb

    angrybb New Member

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    Wiped out OneKeyTheater from Dispatcher. Trying to launch.
  20. angrybb

    angrybb New Member

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    Great. The game works. Thank you for all the time you spent on me.

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