Cant play a match.

Discussion in 'Support!' started by darkenwolf10, June 26, 2014.

  1. darkenwolf10

    darkenwolf10 Member

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    I have had planetary annihilation for a few days now and loved the game. After a few days it began to freeze and expected bugs since it wasn't complete yet. Then my games started to work but became non playable. My commander couldn't build but could move and attack others. Now it is where i can't see my commander and it even closes on match entry. I have tried reinstalling the game but no luck. Even Galactic Wars are messed up. I have tried debugging keys when I get into a game hopefully. Only once have they come up but nothing worked. I don't know what to do. Please see what happened.
  2. cwarner7264

    cwarner7264 Moderator Alumni

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    Please could you post your DxDiag?

    Instructions:

    [​IMG]
  3. nixtempestas

    nixtempestas Post Master General

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    the most likely culprit is outdated graphics card drivers.

    posting your dxdiag will tell us for sure though.
  4. darkenwolf10

    darkenwolf10 Member

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    Sorry I forgot to mention that I have a macbook pro.
    I hope that helps
  5. darkenwolf10

    darkenwolf10 Member

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    It is also on steam. I have tried downloading from site but it opens but i can't open any tabs
  6. garat

    garat Cat Herder Uber Alumni

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    Darken - could you list:
    MacBook model (Year/Model type)
    OS version (including current rev)

    There are some known issues with OS X right now, but more information will help us track it down.
  7. darkenwolf10

    darkenwolf10 Member

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    ok.

    MacBook Pro
    Retina, 15 inch, Late 2013

    Processor 2.3 GHz Intel Core 17
    Software OS X 10.9.3
  8. darkenwolf10

    darkenwolf10 Member

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    If you want i can try to get in a match and send the report or closing details. It says PA closed unexpectedly.
  9. wondible

    wondible Post Master General

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    More complete report: Steam client window -> Top menu bar -> Help -> System Information

    If you're getting a crash where you can copy a crash report, post that. You can also post a log file to see if we can spot anything.
  10. darkenwolf10

    darkenwolf10 Member

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    I think that is the one

    Attached Files:

  11. darkenwolf10

    darkenwolf10 Member

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    Now I am seeing transit when it tries to load a game
  12. darkenwolf10

    darkenwolf10 Member

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    I have an error now. Do i copy and paste the whole to you guys
  13. darkenwolf10

    darkenwolf10 Member

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    If you can't find what is wrong is there a way to download game of site and run it without steam
  14. nixtempestas

    nixtempestas Post Master General

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  15. darkenwolf10

    darkenwolf10 Member

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    My game now will let me go into some games but has a very buggy screen.
  16. darkenwolf10

    darkenwolf10 Member

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    ok. Thanks


    I am an idiot but where is the direct x
  17. nixtempestas

    nixtempestas Post Master General

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    if your running on a Mac, not relevant.

    I don't know if its still an issue but if direct x wassn't installed on a windows machine, the game won't load.
  18. darkenwolf10

    darkenwolf10 Member

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  19. darkenwolf10

    darkenwolf10 Member

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    hey this is what happens when i get on to some matches

    Attached Files:

  20. darkenwolf10

    darkenwolf10 Member

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    I think I found your DxDiag equivalent. Here it is.



    Model Name: MacBook Pro

    Model Identifier: MacBookPro11,3

    Processor Name: Intel Core i7

    Processor Speed: 2.3 GHz

    Number of Processors: 1

    Total Number of Cores: 4

    L2 Cache (per Core): 256 KB

    L3 Cache: 6 MB

    Memory: 16 GB

    Boot ROM Version: MBP112.0138.B07

    Hardware UUID: 8209478E-6D2B-5EE0-B520-EE61AAD36D9E

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