PA.exe has stopped working

Discussion in 'Support!' started by betawave, May 22, 2014.

  1. betawave

    betawave New Member

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    Every time I try and play a match, it'll crash on world gen. In the most recent update, I've actually been able to see the husk of the planet being generated, but then the game implodes. :(

    This has been going on since I got the game a couple updates ago, and the updates have slowly been letting me see a little bit farther into the world gen.

    Back when I first got it, I would start a match and I could hear sounds for a few seconds, then the music would cut out and the exe would stop working. All the while the screen is black.
    The next update let me see space and the HUD would begin to appear, but again, no luck.
    This latest update, as I had said, let me begin to see a planet form, and crash.

    The drivers I currently use are from Asus and are the latest. Its an older card but should still be able to run the game.

    Attached Files:

  2. SXX

    SXX Post Master General

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    You need to use AMD generic drivers because your too old. This graphics card only branded as Asus, but actually it's same AMD GPU:
    Code:
    Card name: ASUS EAH4870 series
    Driver Date/Size: 8/26/2012 13:47:15, 628224 bytes
    So download and install latest legacy drivers from AMD website:
    http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 7 - 64
  3. captainzod

    captainzod New Member

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    if I send you this message is to inform you that I have a problem with my game planetary annihilition.
    the problem is that my game every time I want to play solo or multiplayer game that my cup and said:
    PA.exe has stop working.
    I'm a make several method but nothing going!
  4. SXX

    SXX Post Master General

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    Please check my signature and upload your DxDiag.txt on forum.
  5. captainzod

    captainzod New Member

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  6. betawave

    betawave New Member

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    Thank you SXX for the download link, I wasn't even aware I could use anything other than the ASUS drivers, but apparently I can. The game works fine now and runs smoothly. Again, thank you very much for the help!
  7. nayd

    nayd New Member

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    Hi

    I also have the problem with PA : each time I lauch it , at the generating planete , it finnaly crash sayin "PA has stop working"

    microsoft update is done
    Nvidia update is also done
    my dxdiag is attached ...

    does anyone have an idea of were it could come from and how to solve it ?

    thanks a lot
    Nayd

    Attached Files:

  8. SXX

    SXX Post Master General

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    You have two problems there. First problem is just too low RAM:
    Code:
    Operating System: Windows 7 Édition Familiale Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
    Memory: 2048MB RAM
    Available OS Memory: 2048MB RAM
    PA have minimal requirement of 4GB and it's really need this RAM. Even more I want to say: usually PA need 6-8GB RAM and this is why 8GB is recommended.

    Second problem it's 32-bit OS memory limitations. Game unable to use more than 1.6GB RAM and this is why it's crash. You can find more details in this topic:
    http://steamcommunity.com/app/233250/discussions/2/648816742979172000/
  9. captainzod

    captainzod New Member

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    Hello, I install the dxdiag you give nothing but go,
    always in loading to start the game or its stuck
    Last edited: May 27, 2014
  10. Stromkirk

    Stromkirk New Member

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    I also have the problem with PA : each time I lauch it , at the generating planete , it finnaly crash sayin "PA has stop working"
    microsoft update is done
    Nvidia update is also done
    my dxdiag is attached ...
    does anyone have an idea of were it could come from and how to solve it ?
    thanks a lot

    Attached Files:

  11. SXX

    SXX Post Master General

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    Your problem caused by 32-bit OS memory limitations:
    For more information and workaround check this topic: http://steamcommunity.com/app/233250/discussions/2/648816742979172000/
  12. lunavoco

    lunavoco New Member

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    Same issue here. I can successfully play 1/10 games. All others crash me back to the world selection screen. It says that it lost connection to the server. Occasionally, PA.exe crashes.

    DXDiag attached, but note: This was gathered remotely. Acording to Device Manager, the real video card information is:

    NVidia GeForce 9600GT
    Provider: NVIDIA
    Date: 03/04/2014
    Version: 9.18.13.3523

    Attached Files:

    Last edited: May 28, 2014
  13. SXX

    SXX Post Master General

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  14. captainzod

    captainzod New Member

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    bonjour,

    le dossier DXDIAG nous devons le mettre ou ?
    car je l'ai mit dans le dossier planetary mais toujours rien
  15. DeathByDenim

    DeathByDenim Post Master General

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    Translation of SXX's signature in French:
    Comment on fait un "DxDiag.txt":
    1 - Démarrez l'outil DxDiag (Démarrer > sur Exécuter, tapez "dxdiag" sans les guillemets)
    2 - Cliquez sur le bouton "Enregistrer toutes les informations" pour enregistrer un rapport Dxdiag.txt.
    3 - Créez un nouveau message sur ce forum et téléchargez le DxDiag.txt comme une pièce jointe ("Upload a File").
    SXX likes this.
  16. thegreattrixie

    thegreattrixie New Member

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    Game won't load up at all, it just crashes right at the start. I have checked my drivers, and the games files, both are up to date. Not sure why it won't work

    Attached Files:

  17. SXX

    SXX Post Master General

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    Your problem caused by built-in AMD drivers provided by Windows 8:
    Code:
    Card name: ATI Radeon HD 4600 Series (Microsoft Corporation - WDDM v1.1)
    Driver Date/Size: 4/26/2013 00:28:10, 1103904 bytes
    Unfortunately those drivers lack of OpenGL suppose and bugged AMD installed unable to replace them.

    Here is how-to about manual replacing of those crippled drivers with one from AMD website:
    http://steamcommunity.com/app/233250/discussions/2/648817378357910399/
  18. thegreattrixie

    thegreattrixie New Member

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    I have updated drivers with the ones needed, but still the problem continues.
  19. SXX

    SXX Post Master General

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    Can you please create new DxDiag.txt and upload it?
  20. grumpipolarbear

    grumpipolarbear New Member

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    I also have the same issue, and all of my drivers are up to date with 8 gigs of RAM.

    Attached Files:

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