Can't log in to download

Discussion in 'Support!' started by darxus, May 28, 2014.

  1. darxus

    darxus New Member

    Messages:
    10
    Likes Received:
    0
    Download link (which I'm not being allowed to include) is saying "The username or password provided is incorrect." The "forgot username or password" thing is saying "Could not find UberNet account with that e-mail address. Please try again". Other people in IRC are also having these problems.

    And I apparently don't have a new enough build downloaded to play.
  2. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
  3. msword

    msword New Member

    Messages:
    11
    Likes Received:
    3
    I've opened a support thread for myself. This is a large issue. I bought a couple days ago and can't get in now, but could before; same exact issue as above.
    darxus likes this.
  4. BeepDog

    BeepDog New Member

    Messages:
    9
    Likes Received:
    0
    I have a similar problem, and opened a ticket as well. I have a suspicion as to what the problem is, but I don't know the guts.
  5. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
    Were you guys purchasing from?
  6. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
    Okay now the link isn't working for me.:confused: Just used it today and it worked fine. Does everybody just see white?
  7. msword

    msword New Member

    Messages:
    11
    Likes Received:
    3
    I now just see white. I bought off the website, not steam.
  8. darxus

    darxus New Member

    Messages:
    10
    Likes Received:
    0
    I purchased directly (store.uberent.com), on May 23rd.

    Somebody in IRC reproduced the problem with an account that's not new - "I've owned since gamma pre-galactic".
  9. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
    Last edited: May 28, 2014
    darxus likes this.
  10. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
    I've had this account since the kickstarter and I having this issue so is everybody I'm assuming.
    darxus likes this.
  11. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
    Crap. I was hoping there was a dev to PM them but there isn't. Just know I have to wait until they notice it.;)
  12. darxus

    darxus New Member

    Messages:
    10
    Likes Received:
    0
    Thanks, didn't realize it wasn't supposed to do that. Tried replacing uberentdev.com with store.uberent.com (just a guess), and got a blank white page, which I'm guessing is what a few other people are seeing.
  13. lokiCML

    lokiCML Post Master General

    Messages:
    1,973
    Likes Received:
    953
    Did the same thing about white screen as well I tried it. e.g. https://store.uberent.com/User/Login - doesn't work.:(
    darxus likes this.
  14. darxus

    darxus New Member

    Messages:
    10
    Likes Received:
    0
    Downloading is working.

Share This Page