Complaint

Discussion in 'Support!' started by arsenalgiroud, May 23, 2014.

?

Do you have my same issue?

  1. Yes

    2 vote(s)
    7.7%
  2. No

    24 vote(s)
    92.3%
  1. arsenalgiroud

    arsenalgiroud New Member

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    I got the game in open beta. I paid $60 for it and since Gamma started, I haven't been able to play it at all. I can get into the main menu and I've turned my graphics all the way down. When ever i get into a match, my game freezes and closes itself down. I am very disappointing and I ask for either the game to not require an dedicated graphics card or a partial refund. I have contacted Uber Net before, but they said they couldn't help and didn't do a thing about it.
  2. brianpurkiss

    brianpurkiss Post Master General

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    drz1 and cdrkf like this.
  3. cdrkf

    cdrkf Post Master General

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    PA is very scalable- it runs on most things including modern integrated graphics cards.

    What are the specifications of you're system?

    There may be some things we can do to help.
  4. arsenalgiroud

    arsenalgiroud New Member

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    Update your drivers. That will probably fix the issue.

    You don't need a super powerful graphics card to play this game.[/quote]

    The latest graphics card update was months ago.
  5. arsenalgiroud

    arsenalgiroud New Member

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    Where do I upload my specs?
  6. cdrkf

    cdrkf Post Master General

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    You can just list them here... I think you need to have more posts to be able to upload a file.

    If you're integrated graphics are very old that might be the problem- however a dedicated card to run PA wont cost much, we'd need to know what we're dealing with though to help properly...
  7. arsenalgiroud

    arsenalgiroud New Member

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    I got this Toshiba Satellite A5924 laptop in January. It has an Intel i7 processor. Apparently, since I'm a new user, I can't post links to their website so just google Toshiba Satellite S55-A5294 if needed. Attached is my Dxdiag file containg the system specs.

    Attached Files:

  8. cdrkf

    cdrkf Post Master General

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    Ok you can definitely run PA :) We have lots of ppl on here running on HD4000 with no problems.
    burntcustard likes this.
  9. cdrkf

    cdrkf Post Master General

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    Ok it looks like you're graphics driver is out of date- you need to get the driver direct from Intel:

    https://downloadcenter.intel.com/Se...Core™ Processors with Intel® HD Graphics 4000

    Install that and try again...
    drz1 and brianpurkiss like this.
  10. arsenalgiroud

    arsenalgiroud New Member

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    I went to the website and i downloaded the driver updater and it said my computer was modified and it couldnt help me.
    Last edited: May 23, 2014
  11. igncom1

    igncom1 Post Master General

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    Hardware manufacturers can be a little xenophobic like that.
  12. cdrkf

    cdrkf Post Master General

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    Ah... bloody laptop manufacturers! I'm sure there is a way around this, but it's probably a bit beyond me. SSX is the man to talk to.
  13. arsenalgiroud

    arsenalgiroud New Member

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    I talked to him my first time around, the same thing ended up happening.
  14. cdrkf

    cdrkf Post Master General

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    I do have one suggestion for you- it might sound a little extreme but bear with me....

    I don't know if you're familiar with Linux, there are a number of free 'distrobutions' (basically full operating systems you can download and install for free). PA runs quite well on Linux, and the Intel HD 4000 drivers should work even if they don't in windows. You won't have to replace windows- it's quite easy to set them up side by side (the installer gives you this option).

    It's kinda extreme I know but it might just get it working :p

    If you're interested in trying it I'd recommend Ubuntu as it's probably the easiest version to work with:

    http://www.ubuntu.com/desktop
    shootall and tatsujb like this.
  15. arsenalgiroud

    arsenalgiroud New Member

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    I dont think im willing to go that far. My laptop is used by my family sometimes and I dont want them confused. Also, I want to keep my laptop as stock as possible.
  16. cdrkf

    cdrkf Post Master General

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    Fair enough. Actually you might be able to get the Intel drivers to install, I've been doing a little digging on you're laptop....

    From what I can gather the issue is that Toshiba have modified their version of the driver (mainly for keyboard shortcuts on the laptop and such- e.g. the switch screen buttons, brightness control and so on). If you don't mind taking a slight chance (nothing you shouldn't be able to undo should it cause problems though)- fully uninstall the graphics drivers that are on there. Then you should be able to install the Intel ones (hopefully).

    I'd recommend keeping a copy of the install for the latest Toshiba approved driver for you're machine, that way if it doesn't work or causes some unforeseen issue you can re-install the current drivers,
  17. Nothinglessness

    Nothinglessness Member

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    What I did was I updated my drivers through the control panel. Once I did that, I could run the game on even higher graphics
  18. andrewbouchieruk

    andrewbouchieruk New Member

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    sorry to hear about your problem this game is still in development and does not appear to be optimised yet make sure that your computer has a dedicated graphics card one which was considered to be mid range when the game was first announced if your graphics card was low end when this game was announced then you should not complain that your computer cant run it
  19. arsenalgiroud

    arsenalgiroud New Member

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    Wasnt really complaining. I was asking for the game to be for lower end cards or a partial refund.
  20. EdWood

    EdWood Active Member

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    Ok, well that sounds like a common problem we had here often... you need to force the new videodriver to update. SXX has done this quite a few times and he had a How to... somehwhere... you should be able to update your drivers... I will continue and look for the link.

    Found it, take a look here and follow SXX links... you need to manually install the drivers, you need to download the Zip file, not the EXE file.

    https://forums.uberent.com/threads/...king-yeah-its-one-of-those.59985/#post-932880
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