Lots of crashes in the new build

Discussion in 'Support!' started by CounterFact, May 15, 2014.

  1. CounterFact

    CounterFact Active Member

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    I'll start with saying that I wouldn't crash/disconnect not even 1 out of 20 matches, which is really nice.
    Now, when I played the PTE a week or so ago, and PA went non responsive followed by a crash, I thought it was due to the PTE being unstable. But the sad part is, the build went live, on the stable servers. And I still get the crashes, I got the latest drivers and verified my files I even tried using the steam version (I use the new uber launcher), also my internet isn't the problem.
    I couldn't find a cause, but I'll list some moments when the crashes occured:
    3-4 times at a random moment, no obvious reason (both vs AI and players)
    1 time when I killed the last commander in a FFA, before the comm explosion
    1 time when I reconnected to a game but I had already won (patroll of huge invasion force), and I clicked on "start new game"
    1-2 times when I pressed 'Ctrl' with units selected
  2. SXX

    SXX Post Master General

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    It's will be good if you attach your system information (DxDiag.txt) here. :)
  3. CounterFact

    CounterFact Active Member

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    Here's the file, if you need anything else, let me know.

    Attached Files:

  4. SXX

    SXX Post Master General

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    It's will be useful if your also upload log file, here is how-to:
    http://steamcommunity.com/app/233250/discussions/2/648814845443326834/
    I suspect that you might be running game on integrated Intel graphics which have outdated drivers:
    Code:
    Card name: Intel(R) HD Graphics 3000
         Driver Version: 9.17.10.3347
       Driver Date/Size: 11/7/2013 02:52:50, 12617216 bytes
    You can get latest version here:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23764
  5. CounterFact

    CounterFact Active Member

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    Here are the log files
    I did update my drivers for my integrated graphics, but I'm sure that I'm using my dedicated card, which has the latest drivers.

    Attached Files:

  6. SXX

    SXX Post Master General

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    Yep proper GPU is in use. I see you have mods installed, did you tried to run game without them?

    Also I see one of logs contain crash on the end, can you upload this file here? (pack it into ZIP)
    C:\Users\CounterFact\AppData\Local\Temp\7f4511c1-0072-498e-a42b-fee0bef1ec46.dmp

    Also if you can get crash without mods time can you upload crash dump too?
  7. CounterFact

    CounterFact Active Member

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    I am using mods (they are so useful I can't play without them :) ). However I turned of most of them when the crashes started occuring. Currently I only use the in-game timer, show offline and reconnect button mods.
    I've turned them off now. I'll probably play a couple of games tonight, if any crash occurs I'll post the log and .dmp here.

    Attached Files:

    • dmp.zip
      File size:
      27.9 KB
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    SXX likes this.
  8. SXX

    SXX Post Master General

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    Yes please. Before there was a lot of situations where mods cause crashes/freezes and it's really important to know if it's related or not.
  9. CounterFact

    CounterFact Active Member

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    Ok, I just played a match. I crashed near the end of the match, there were quite a lot of units in play, but performance was still good I thought..

    Anyway, here are the log and .dmp.

    Looking over the log file I see I am still loading 1 mod, which is the mod manager itself, should I uninstall it?

    I'm planning on buying a new laptop in 2 months, but it would suck to not be able to play PA for 2 months :p

    Attached Files:

    Last edited: May 17, 2014

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