Could someone official tell me if I can get my money back?

Good Day employee of Uber,

I bought this game for me and a friend because it seemed like a great game. We thought we might be able to have some interesting Multiplayer games.

Thing is, we keep on getting rushed and lose every game. We have jobs and no real time to invest in this. More so, we are just not enjoying it. Maybe we just suck, I don't care what anyone's opinion is.

I would like to return this game and get my money back. Is there some way this can be done? Can I surrender the 2 keys to support or something and get a refund? It really would be appreciated.

If you play against each other, does it really matter if you're both not good?

Unfortunately I don't think uber gives refunds, mainly due to the digital nature of the purchase, the fact that it's a "pre-order" and a few other things. It's too bad that you don't enjoy the game, it's always sad to see that happen.

Perhaps since you've been much more polite about this than most of the other people who have asked for the same things uber will give your request some thought, but I doubt it will go through...

Also, while waiting, why not play against your friend? Maybe that will change things a bit for you guys...

I feel like devil's advocate, not being official Uber support, yet posting here anyway.

But yeah, you could play coop against the ai. Or against each other casually. Or with other really new really slow players. Or coop with new slow players against an ai.

Also, the game isn't StarcraftII bound to servers by design, it is in beta and upon release will be open to playerside so you could adjust or modify the game any way you like, not to mention singleplayer should be fairly inclusive and extensive.

However, for the right now, if you wish to return the game, in my experiences they usually honor such requests, try e-mailing support@uberent.com. But, take note, PAX East is taking place this very moment and the main devs are busy at the event with their official company sales and demo presence. They may be preoccupied until the end of the weekend I believe.

I'd recommend trying to get good at the game. I've made a bunch of tutorials on how to get better.

There's also plenty of players who would be glad to help you get better.

At any rate. The community forums is never a good place to ask for refunds for any game or service. Try contacting support. I don't think Uber, or practically anyone who offers digital downloads, offers refunds.

Thanks for the suggestions. We really don't have the time to watch tutorials, this that or the other. We have jobs, a life, we're adults and just don't have hours to spend learning. We don't want to play against each other because that is not fun either.

Sigh, it bothers me that this is more money down the drain. It's great that there are players that are so skilled out there, good for them, I imagine it makes their lives rather special. We're just sick of not having any kind of fighting chance and just want our money back. It seems an awfully fair request...

I'm not really seeing what you expected honestly, can you explain a bit more about what you were expecting so that if there is some glaring issue Uber can address it to prevent future cases such as yours?

Mike

Yeah, the statue of limitations on digital sales, there is no telling what sort of chance you stand.

I would like to believe there isn't that large of a skill gap in this game, but learning to play it, definitely time consuming, your situation sounds believable. I'd contact the support links above, and best of luck. If all else fails, it is linked to your account, so perhaps literally consider selling your uberent account privately to another person, not even sure if that is allowed but you know. Or, just hold onto this, in what I estimate to be 6 months this game will be a platform, meaning there will be total conversions of other games ported to this engine and all kinds of player mods to make easier to play versions of this. You'd be out your money for 6 months but they're just suggestions.

Sometimes the shoe just doesn't fit, I guess.

KNight makes a good point. What did you expect? The game is....well....it is still in its testing phase, and thus a full-fledged tutorial has yet to be made. The game isn't begging for hours of your life, you can play it as casually as you'd like. Watch a few videos, play a game together, see how it goes. PA takes a half hour minimum anyway.

How is playing against your friends not fun? Both of you are at the same skill level (i'd assume) so it should be fair game... Also, there is still the co-op vs. ai aspect you can play with...

thetrophysystem gave some good advice on how to go about asking for a refund.

As for the OP's impression on the game; that's perfectly reasonable, especially for an in-development game with unfinished balance and a lack of an in-game tutorial.

The game's balance currently favors a T2 rush over all else, which leads to very one sided games quite often, especially between beginner and intermediate players. I am certain that this balance will change in the near future, perhaps drastically given the development build livestreams we've seen recently. Well here's hoping.

Who knows. Maybe a campaign was expected. Now, Zero-K and others don't have it, and Starcraft does, and this game is in development and plans to have a full scale singleplayer game for it, but again, if one doesn't read the page they miss that, no matter how official and obvious the page. It is what it is, and all that can be done is go through the list of recourse one can take for it.

It sounds to me, for what it's worth, that they might play this against the AI if the economy scalers were still in. Right now, there is sandbox which is paused AI, there is easy with is half economy AI, normal with normal economy AI, and hard with double economy AI. There used to be a complicated albeit useful numbers system, where you could set the AI economy to %20 and definitely have a simple game against them.

We currently have UI mods for this game, takes the personal investment to go into the mods section and download PAMM. Wonder if its possible to make a UI mod to render the AI economy scaler as a number again.

One thing to remember about the AI is that the game is still in development. The developers promised a truly challenging AI, so they need to fulfill that goal by making it as hard as possible for now. In fact, the AI is only going to get more difficult for the short term. Once the really hard AI is working, they will be able to easily go back and do some things to make it easier. That step won't come until really late in development, though.

There are a lot of people in the same situation as you that just can't seem to beat the easy AI and aren't at all interested in playing really competitive games. That's a perfectly fine way to play this game and you should be able to have fun at any skill level. I am sure that this issue will be addressed, because there are really a lot of people that already find this game too hard to beat.

I'm really not interested in arguing or feeding your ego and telling you what a skilled player you are and what a crap player I am.

I expected a game that I didn't lose in less than 5 minutes from rush after rush after rush. If it's not a turret rush, it's some kind of bot rush. Or something.

My job is really demanding. My friend and I thought this might be a fun way to spend a couple of hours here and there. We gave up on MMORPGS because of the time they required, so some kind of "even playfield" RTS seemed like it would be a good idea.

But it wasn't. I'm truly not interested in arguing, or talking about it, or anything like that. I'm just trying to find out if I can get my money back. This is a game clearly for either more intelligent people than us, or people with a lot more time. Is it that hard to understand?

We used to be quite good at a game called Command and Conquer Generals, that's why we thought we had a chance at this. We don't. The people playing it thrash us every time and there is nothing we can do to defend against it. It's a thoroughly horrible experience and I just want my money back.

Knight? Ego? Surely you must be joking...

Everybody here is just trying to help you. We can't do anything about refunds since we aren't developers, but by making this post in a public place you invited people to try to offer advice.

Is there some way to determining if an official support person is responding? I'm really not interested in the criticisms of the predominant player base, or whatnot. I think someone gave me the email of support to ask for a refund. That will be my next avenue of inquiry.

I don't know what you people want? I guess you're all just superior in every way. Bask in that, do whatever you want with that. I just want out of this. I'm glad those of you that are good at the game get something out of it. It's just been a horrible experience for us. A physical copy I could return and be done with, and also not have to deal with the humiliation of posting this thread.

Even the "what did you expect" replies are just more negativity that we are associating with this game. I really don't want to be evaluated or have to justify my every action. Clearly we are too stupid to stand any chance against you serious players, or whatever you are, and just want the money back.

That's it. There's no great discussion here. You're all better than us, that's what you want to hear isn't it?

All I want to hear is "your refund is being processed"...

I don't understand how you think you're helping? The only way I could perceive you to be helping is to be giving me my money back. That's it. There's no further discussion. Unless you want to send me some dollars or point me in the direction to try and get my money then back then you have nothing to offer.

This isn't so hard to understand is it?

We're not trying to feel superior, or at least I hope we aren't. I'm not. As was mentioned earlier, the devs are currently at PAX, so it might be a little bit before you get a response. In the meantime, all we're trying to do is offer help/suggestions to improve your game experience so that a refund isn't necessary. As far as I can tell no one is being rude or trying to feed their own ego, we're simply trying to understand the issue so that we can try to help while the devs are unavailable.

I was thinking more about howfunny it is to say that I'm a "skilled player", especially given that I've never been good at RTS games and haven't even played PA in months! ;p

I guess if you don't want to talk about it all that can be said is to put some time into researching a game next time, especially if it's only been recently been released or still in Alpha/Beta/Gamma/Whatever and there are many, many resources for that, especially on youtube. I feel for you, trying a game and finding out it isn't for you sucks but it really is up to you.

Names of Uber Employees are always in Red, so far Uber's entire Customer Support team is one Person, Mkrater, and for the best results you should use the "official" channels to ensure it is being properly processed, Uber's Support page on thier website is found here.

Mike