Problem with running Planetary Annihilation

Discussion in 'Support!' started by dzemgi, July 1, 2013.

  1. lokiCML

    lokiCML Post Master General

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    Welcome to the forum

    Can you upload your dxdiag.txt? Instructions are below.:)
  2. athboy60

    athboy60 New Member

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    hello i've the same problem, can you this and say me wht i have to do ?

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  3. nixtempestas

    nixtempestas Post Master General

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    Driver Date/Size: 1/22/2010

    your drivers are way out of date, you should be able to find updates on HP's website or AMD's website
  4. SXX

    SXX Post Master General

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  5. messedupgamer132

    messedupgamer132 New Member

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    Just bought PA and it wont launch from anywhere. I verified my game files, made sure my graphics card was updated, and ran the directx runtime install and still cant/wont launch. I ran the game file within the PA folder and still wont run. Here is my dxdiag. Let me know what may be the solution.

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  6. SXX

    SXX Post Master General

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    You have desktop PC, but you still have integrated graphics enabled:
    Code:
    Name: Intel(R) HD Graphics 4000
    Device ID: PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09\3&11583659&1&10
    Can you upload few game log files for me so I can check what video card is used by game? Here is how-to:
    http://steamcommunity.com/app/233250/discussions/2/648814845443326834/

    And anyway I recommend you to disable integrated graphics in BIOS to avoid issues.
  7. messedupgamer132

    messedupgamer132 New Member

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    I was able to find the game log files. Here is what I found. I also changed the settings in the bios. I also got a newer dxdiag from the one I sent before. I hope this helps.

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  8. SXX

    SXX Post Master General

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    Now proper card should be used. I suppose you met some Steam related problem now and there is two workarounds you need to try.

    First try to run game without Steam overlay:
    Right click the game in your Library -> Select Properties -> On the General tab, uncheck the box next to Enable Steam Community In-Game

    If this won't help try to run non-Steam version:
    https://store.uberent.com/Download/Install?titleId=4
    Before you can use link above you probably will need to link your accounts here:
    https://uberent.com/user/linksteam
    Then log out and non-Steam launcher should work fine.
  9. giantenemycrab22

    giantenemycrab22 New Member

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    After running around the AMD website and Intel websites awhile for a fix my issues are non-solved, Give us a hand here. :D

    The problem i'm having is whenever i attempt to start up a game in PA after a couple seconds in the lobby the game crashes.

    Thanks.

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  10. maxpowerz

    maxpowerz Post Master General

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    this driver should fix your issue

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23714&ProductFamily=Graphics&ProductLine=Desktop graphics drivers&ProductProduct=3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000&lang=eng
  11. maxpowerz

    maxpowerz Post Master General

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    Also if your playing using an intel hd 4000, i recommend setting your desktop resolution to 1280x768 or 1360x768 to play PA.

    The game uses the desktop resolution even when playing using fullscreen mode.
  12. giantenemycrab22

    giantenemycrab22 New Member

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    The driver being installed is not validated for this computer. :/

    Why cant computers just sigh and give up and let us play PA.
  13. SXX

    SXX Post Master General

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  14. giantenemycrab22

    giantenemycrab22 New Member

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    Wow you responded fast, Thanks. ^^
  15. maxpowerz

    maxpowerz Post Master General

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    We just want you to be able to enjoy the game as much as we do...
    SXX likes this.
  16. bgolus

    bgolus Uber Alumni

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    SXX and maxpowerz like this.
  17. SXX

    SXX Post Master General

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  18. shaneh125

    shaneh125 New Member

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    hi, iv been having the same problem with launching pa. my dxdiag is attached and iv tried everything in the forums and nothing worked. updated my drivers tried with and without steam still same problem. please help me i really wanna play

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  19. SXX

    SXX Post Master General

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    Unfortunately it's impossible to help you because of this:
    Code:
    Card name: Mobile Intel(R) 4 Series Express Chipset Family
    Manufacturer: Intel Corporation
    Your laptop only have onboard (integrated on motherboard) graphics card which is way too old and slow to run this game.
  20. shaneh125

    shaneh125 New Member

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    okay. thanks for the help anyway.
    Last edited: April 28, 2014

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