Cant load the game beacuse of a frozen image.

Discussion in 'Support!' started by crlmproductions, January 11, 2014.

  1. crlmproductions

    crlmproductions New Member

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    When the game loads via steam I get a frozen image that I can still interact with but I can only see the updated image when I alt tab through windows then when I return to the game it freezes again, I have uninstalled and reinstalled the game and updated my drives and Im still having the same issue. The game used to run fine until I have installed 3 monitors to my setup and changed GPU to the Amd Radeon HD 7970.
    Does my change in GPU have anything to do with this and can I fix this?
    Thank you,
    Specs:
    GPU: Amd radeon 7970 with newest drivers,
    CPU: Intel I5
  2. maxpowerz

    maxpowerz Post Master General

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    can you make and post a dxdiag.txt file here as an attachment.

    1 option to try is disable other monitors and see if that stops the freezing.

    [​IMG]

    if you have windows 8 , goto charmbar and click search icon.
    type dxdiag there and press enter.
    click save all information button and save file somewhere easy to find.
    upload that .txt file as an attachment :)
  3. crlmproductions

    crlmproductions New Member

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    I have attach the DxDiag and I shall try disabling a monitor, thank you for your fast response :D

    Attached Files:

  4. crlmproductions

    crlmproductions New Member

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    I disabled a monitor and the problem has persisted.
  5. SXX

    SXX Post Master General

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    Try to run game though Uber launcher:
    https://store.uberent.com/Download/Install?titleId=4

    Also your problem is actually weird and I don't think anyone else had same behavior before.
  6. crlmproductions

    crlmproductions New Member

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    Thank you very much It works now :D
  7. SXX

    SXX Post Master General

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    I'm sent you personal message, please check it.
    I guess it's will be useful to find out what was wrong.
  8. maxpowerz

    maxpowerz Post Master General

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  9. crlmproductions

    crlmproductions New Member

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    I updated to that now the steam version works thank you for the help, time to blow up some planets >:D
  10. SXX

    SXX Post Master General

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    This is weird :confused:
    Thanks anyway. ;)

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