PA.exe crashes on Start-up

Discussion in 'Support!' started by Alucard1986, January 3, 2014.

  1. Alucard1986

    Alucard1986 New Member

    Messages:
    7
    Likes Received:
    0
    Hello, bought PA yesterday and have the Problem, that it crashes right start-up, if I try it over the Launcher and directly. On Steam, it starts, but closes right away without any error message.

    Followed your FAQ and:
    - Updated Graphic and Sound Drivers
    - Installed Direct X and Net framework 4.5
    - Starting it as Administrator

    Its still crashing. Here my DxDiag

    Attached Files:

  2. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    One of possible reasons of crash is here:
    Code:
    Language: German (Regional Setting: German)
    Non-English characters in path to game directory might cause crash on start up.

    So please check that you only have English characters and numbers in path to non-Steam launcher.
  3. Alucard1986

    Alucard1986 New Member

    Messages:
    7
    Likes Received:
    0
    Hi, dont have any Non-English characters in the Installationpath: E:\Games\PA\PALauncher.exe
  4. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Then let's gather proper crash dump.

    For start open this directory:
    C:\Users\YOUR_WINDOWS_USERNAME\AppData\Local\Uber Entertainment\Planetary Annihilation\log\
    And upload few of your log files here on forum.
  5. Alucard1986

    Alucard1986 New Member

    Messages:
    7
    Likes Received:
    0
    Ok, I dont find it under the Path you said to me, even looked into LocalLow and Roaming.
  6. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Thanks. Then it's probably crash before it's can create log or crashdump. :(

    Can you try to open directory where game installed and run "bin_x64/PA.exe" directly?
  7. Alucard1986

    Alucard1986 New Member

    Messages:
    7
    Likes Received:
    0
    Tried it with and without Admin. Still crashing. If need the Error-Code, its "PA could not start Properly (0x000007b)"
  8. varrak

    varrak Official PA

    Messages:
    169
    Likes Received:
    1,237
  9. nixtempestas

    nixtempestas Post Master General

    Messages:
    1,216
    Likes Received:
    746
    Odd that there is a difference between steam and Uber launcher.

    Have you tried verifying files/deleting reinstalling game files?
  10. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    For PA 0x000007b usually mean incorrect "d3dx9_43.dll" file installed and can be fixed this way:
  11. Alucard1986

    Alucard1986 New Member

    Messages:
    7
    Likes Received:
    0
    This was the Problem! Runs now finally :D
  12. ikagdan

    ikagdan New Member

    Messages:
    1
    Likes Received:
    0
    Hey SXX. I started out having the same thing happen. I did exactly as you said but now it won't start, No messages come, nothing. Do you happen to have a clue?
  13. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Most likely DLL issue fixed and game crash due to outdated graphics drivers (most often issue) or just incompatible graphics card (very rare). Try to update your drivers and if this not help check my signature, upload your DxDiag.txt for me.

Share This Page