PA Launcher Error PLEASE HELP

Discussion in 'Support!' started by Corang, December 18, 2013.

  1. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    I am trying to download the new build but it keeps telling me to verify files, i checked the logs and i found this multiple times throughout:
    Code:
    StartUpdate - Have: 58197 Want: 58678
    Init coordinator.
    Checking context.
    Running async worker.
    Update started
    Fetch manifest exception: An exception occurred during a WebClient request.
    An exception occurred during a WebClient request.  at ManifestUtils.UpdateCoordinator.FetchManifest(UpdateContext ctx)
      at ManifestUtils.UpdateCoordinator.OnDoWork(DoWorkEventArgs resultArgs)
      at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    Version file: version.txt
    anybody know what it means or how to fix it? I am on windows
  2. cola_colin

    cola_colin Moderator Alumni

    Messages:
    12,074
    Likes Received:
    16,221
    Maybe try to throw it all away and reinstall?
  3. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    I guess i could try that
  4. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    Goodbye PA installation!

    I will post what happens as soon as i can
  5. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    Code:
    StartUpdate - Have:  Want: 58678
    Init coordinator.
    Checking context.
    Running async worker.
    Update started
    Fetch manifest exception: An exception occurred during a WebClient request.
    An exception occurred during a WebClient request.  at ManifestUtils.UpdateCoordinator.FetchManifest(UpdateContext ctx)
      at ManifestUtils.UpdateCoordinator.OnDoWork(DoWorkEventArgs resultArgs)
      at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    Version file: version.txt
    Same error
  6. cptconundrum

    cptconundrum Post Master General

    Messages:
    4,186
    Likes Received:
    4,900
    Same thing is happening to me. I deleted and reinstalled, but it is still stuck. I am having this issue whether or not I run as administrator, so it probably isn't a permissions problem.

    What server is the game trying to access to update? I want to try to ping it and see if I can at least reach it from here.
  7. cptconundrum

    cptconundrum Post Master General

    Messages:
    4,186
    Likes Received:
    4,900
    I checked it out in Wireshark. At first glance, I seem to be getting a 404 when it tries to do

    HTTP GET /PA/PA_Windows__58678.xml?Policy=[...huge query string...]

    It has the right build number there, which means it at least got that from the server.
  8. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    I checked the logs, but there is no url for game update
  9. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    can you post the full url so i can see what i get? obviously use
    Code:
    [CODE]
  10. cptconundrum

    cptconundrum Post Master General

    Messages:
    4,186
    Likes Received:
    4,900
    Code:
    http://download.uberent.com/PA/PA_Windows__58678.xml?Policy=
    I suspect the rest might involve my account key, so I am hesitant to share it. When I go to it directly, I'm getting this;

    Code:
    <?xml version="1.0" encoding="UTF-8"?>
    <Error><Code>NoSuchKey</Code><Message>The specified key does not exist.</Message><Key>PA/PA_Windows__58678.xml</Key><RequestId>F00193098DAE7A26</RequestId><HostId>D6dAksu9bxLwEV0HnSTWHPpHLkv550EByESMRvM1YDQanO6ZxAOTXoj2YgvTJxoE</HostId></Error>
    Please keep in mind that I'm just rushing through all this, so I would like to see someone else try it and see if I'm missing something.
  11. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    I just finished downloading wireshark now, ima try with my policy key
  12. cptconundrum

    cptconundrum Post Master General

    Messages:
    4,186
    Likes Received:
    4,900
    I feel like I could be on completely the wrong track with this. Any devs want to offer some insight?
  13. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    I got the same thing
    HTML:
    <Error __fvdSurfCanyonInserted="1">
    <Code>NoSuchKey</Code>
    <Message>The specified key does not exist.</Message>
    <Key>PA/PA_Windows__58678.xml</Key>
  14. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    I messaged garat about 25 minutes ago, you should too
  15. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
    It seems to me that the server is rejecting our account keys because they "do not exist"
  16. cptconundrum

    cptconundrum Post Master General

    Messages:
    4,186
    Likes Received:
    4,900
    But if you noticed, "key" might not mean account key.

    <Key>PA/PA_Windows__58678.xml</Key>

    So maybe the CDN is just saying the file doesn't exist.
  17. Corang

    Corang Well-Known Member

    Messages:
    772
    Likes Received:
    313
  18. cptconundrum

    cptconundrum Post Master General

    Messages:
    4,186
    Likes Received:
    4,900
    My PA Launcher also seems to be requesting PA_Windows_58678z.xml, which definitely DOES exist and might be the actual update. I'm just not sure why the client isn't doing anything with it.
  19. garat

    garat Cat Herder Uber Alumni

    Messages:
    3,344
    Likes Received:
    5,376
    If I had to guess, I'd say a regional CDN is having problems updating. Not sure WHY. That shouldn't happen.

    You are both using the Uber Launcher, I assume?
  20. cptconundrum

    cptconundrum Post Master General

    Messages:
    4,186
    Likes Received:
    4,900
    Uber launcher, yes. And like I said, it does also request PA_Windows_58678x.xml but either doesn't get a response or doesn't do anything with it. I might look into that more.

    I'm in Washington, DC if that helps narrow down the regional issues.

Share This Page