Just purchased but startup crashes

Discussion in 'Support!' started by shog, November 24, 2013.

  1. shog

    shog New Member

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    As soon as I press play from the PALauncher the windows popup comes up that PA has stopped working. Any ideas how I can get this to work? Anxious to play here.
    Shog
  2. SXX

    SXX Post Master General

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    Please read how-to in my signature, then create and upload your DxDiag.txt
  3. shog

    shog New Member

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    Here is the dxdiag for my system:

    Attached Files:

  4. SXX

    SXX Post Master General

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    You have outdated drivers:
    Code:
    Card name: AMD Radeon HD 6700M Series (Microsoft Corporation - WDDM v1.20)
    Driver Date/Size: 7/25/2012 22:05:06, 1091584 bytes
    You need to get latest generic drivers from AMD website:
    http://support.amd.com/en-us/download/mobile?os=Windows 8 - 64
    First try to download and run "AMD Mobility Radeon™ Driver Verification Tool". If it's give you drivers to install just use them.

    If it's say that your hardware isn't compatible you need do that:
    1. Backup important information from laptop.
    2. Download and install "Latest Beta Driver" from same page.
    Usually generic drivers don't cause any problems, but I'm recommend back backups anyway.

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