PA Launcher : can't download files

Discussion in 'Support!' started by mlange, November 6, 2013.

  1. mlange

    mlange New Member

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    Hi,
    I have some troubles to install Planteray Annihilation. Indeed, I try yesterday to download all the files with the launcher, but I stop him because it was too long for me.
    I try again today, but now, the launcher didn't want to download any files. Thus, I have no game files in the Planetary Folder.
    I join my Launcher log and I hope, it can help you. In fact, there is an error 3368 inside.
    I don't know what is it...
    Thanks for your help,
    See you,
    Lange

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  2. SXX

    SXX Post Master General

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    Do you have "PA" sub folder in this directory? All game files actually downloaded here.
  3. mlange

    mlange New Member

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    Yes, I have but it's the same.
    I add a screenshot of a folder for example.

    When I used the launcher, I download just 402 MB of files. But the download is not over.
    And when I launched again the software, it tried to download something but without success.
    I have install Microsoft Net framework 4.5.

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  4. SXX

    SXX Post Master General

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    This might be some problem with writing permissions on "Program Files".

    Can you try to move "Planetary Annihilation" folder somewhere on you desktop and try to run launcher again?
  5. mlange

    mlange New Member

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    I try again, but it's the same.
    It's very strange... When i delete the folder and install again, the launch bar is half loaded when I start for the first. I think my computer believe that there are already PA files.

    Now you can see what I mean.

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    Last edited: November 6, 2013
  6. SXX

    SXX Post Master General

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    It's really strange. Can you try to wait before launcher finish "download" and check if there "Play" button available?
  7. SXX

    SXX Post Master General

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    Also if launcher checking integrity and it's looks like files are there this might mean that files actually there. :confused:

    Probably you have some issue with your Windows installation, but at moment I can say what you can check. :(
  8. mlange

    mlange New Member

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    Have you see the log file?
    Because there are an error at the end...

    EDIT : So, I download the launcher with an other computer. And I copy the planetary annihilation folder in my main computer.
    Then, now it's work fine!
    Thanks for listenning and see you on the game. ;)
    Last edited: November 8, 2013

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