More help plz...

Discussion in 'Support!' started by wolfsqaud, November 5, 2013.

  1. wolfsqaud

    wolfsqaud Member

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    Ok well heres the story, those drivers that i downloaded completely destroyed the hardrive i had getting rid of all my games and everything including PA. I have tried to re install the game and when i try to launch it, it doesnt work at all..., last time i just had graphics problems but now i think i need more help.

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  2. warrenkc

    warrenkc Active Member

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    Sounds like you installed a virus not drivers.
  3. SXX

    SXX Post Master General

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    Not sure what you did with your hard drive... :confused:
    But in future do never download any drivers not from manufacturer websites.

    You only need to update drivers again:
    Code:
    Card name: ATI Mobility Radeon HD 6570
    Driver Date/Size: 9/10/2010 09:29:16, 616960 bytes
    You have to download and install "Latest Beta Driver" from here:
    http://support.amd.com/en-us/download/mobile?os=Windows 7 - 64
    maxpowerz likes this.
  4. wolfsqaud

    wolfsqaud Member

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    Idk, apparently my anti virus was part of the problem... AVG 2014, had to uninstall it, which i guess gave the virus the chance to destroy my hardrive
  5. wolfsqaud

    wolfsqaud Member

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    Hmm for some reason, after i download the driver and try to run the application it gives me an error message. it says
    c:/user/my computer/downloads/catalyst_mobility_beta_64-bit_util.exe is not a valid win32 application

    Argh i hate having to go through this all over again, i just got into the game!!
  6. wolfsqaud

    wolfsqaud Member

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    Hmm here is another problem when i try to download the other AMD thing it came up with a problem aswell it said it has stopped working in mid installation
    Last edited: November 5, 2013
  7. maxpowerz

    maxpowerz Post Master General

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    Ok it seem you have an OS issue,
    Unfortunately you may need to wipe your HDD and reinstall your OS with the stock drivers from HP then just update the VIDEO CARD driver through ATI's site.
    Hopefully if you do just this it may work.

    In my opinion it sounds like Windows failed to install correctly or your missing vital drivers, if not you may have acquired a trojan/virus in the short time you have spent on the net :(
    Last edited: November 5, 2013
  8. maxpowerz

    maxpowerz Post Master General

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    If you used the OUT OF THE BOX button to restore your OS, check online to see if others have had issues with similar things on your model laptop.
    I have an Acer iconia tab W700 and my embedded restore is corrupted it requires patching to work correctly.
  9. wolfsqaud

    wolfsqaud Member

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    thanks max ill give it a try
  10. maxpowerz

    maxpowerz Post Master General

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    it sucks when it happens,
    i recently had to reinstall doing testing that caused my system to fail , but it was worth it for me.
    i like learning how things interact with other things but it usually causes instability,
    i really just hate the wait an OS re-install puts you through , if only there was an instant re-installing version :)
  11. wolfsqaud

    wolfsqaud Member

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    Yeah it is annoying doing all this stuff, i just want to play the game : / but u don't learn by doing nothing you learn by failing, and once you do learn you are able to help other people
    maxpowerz likes this.
  12. tatsujb

    tatsujb Post Master General

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    download your windows from msdn, if it's not a CD, if it's a cracked one. the cracked bit could explain missing s hit
    Last edited: November 5, 2013
  13. Tankh

    Tankh Member

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    Try System restore from an earlier point. It's a much lighter restore action that only rollbacks the latest settings/installs since the point you choose to restore to.
    Might be worth a try.
  14. tatsujb

    tatsujb Post Master General

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    the system is freshly installed. my guess is it came without those dlls
  15. wolfsqaud

    wolfsqaud Member

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    Its not a cracked version and i don't think that it needs a system restore, i just have to uninstall a bunch of stuff and then re-install it
  16. tatsujb

    tatsujb Post Master General

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    and how would that fix anything? you're taking a lego block from the top of the lego tower and putting it right back. we're saying it's one at the bottom of the stack you have to change, not to mention, not with the same one.
  17. wolfsqaud

    wolfsqaud Member

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    i have found the problem xD after 2 days, it didn't work when i re-installed it, the beta driver that SSX sent the website for had a problem with one of the links and that is why it wasn't a valid application. should be all good now once this driver installs
    maxpowerz likes this.
  18. wolfsqaud

    wolfsqaud Member

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    It is not working : / when i start up the game it is just black screen and it comes up with an error message saying

    "Coherent UI - A Modern User Interface Library for Games has stopped working"

    heres a dxdiag file

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  19. maxpowerz

    maxpowerz Post Master General

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    Can you attach a copy of your most recent log file.
    C:\Users\"YourUserName"\AppData\Local\Uber Entertainment\Planetary Annihilation\log\PA-00-00-00.000.txt
    "Click sort by date so the most recent one is at the top, And post that one here."

    its Best to delete all log files run game once until it crashes then post and attach the only log in the directory
  20. Timevans999

    Timevans999 Active Member

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    Did you build the computer yourself?

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