Can't start the game

stuck at a white screen after accept agreement, no response afterwards

updated all my drivers, looks further along by the log but still stuck before seeing the menu

Driver Date/Size: 8/30/2013 17:13:56, 1233080 bytes <-- your dxdiag says this
try update you video card drivers through ATI's site

--editd_--
just saw second dxdiag , reading new ones

are you using a non standard install dir..?
in example.. not c:\program files(x86)\

No, I instelled my driver in the "C:\Program Files (x86)\ATI Technologies" folder

no i mean for the game,
your PA log file says d:\Games\PA\PA

Oh you mean PA file. yes they are on D drive. I'll move them to c:\program files to try again

try re-install , not just move incase there are issues, (moving should work but it better to be safe )

just did, re-download and re-instell the game, this time on C:\Program Files (x86)\PA, exact same responses, and log is the same

i will get another person in here to assist,
He may have better solutions then me

thank you very much

many of us want you to enjoy the game as much as we do
it not fair if you can't join us
so we do our best to make sure you can join us.

SXX will try to assist soon, he may be in bed, i messaged him
I'm about to head to bed myself, i will be back on the forums to assist in a few hours
i would offer up more ideas before i go but i have to tend to my children before they head to school. (i work night shift and sleep while their at school .. lol)
I hope we get you into the game soon

thx for all the help. I loved TA and SC in their days, this look to be much more fun, can't wait to get into the game,

good night

before i head to bed,,
do you have any stardock software installed
like
WindowFX or WindowsBlinds ??

sorry, I left for something else. but no, I don't have those software

Ok there is something you can try to check.

When you accepted agreement and get locked try to resize game window to full screen and press F5. Please post here if it's reloaded or not and is it's start to react on your cursor after you did that or not.

My game starts in full screen so I can't resize it.

after my game start, my cursor become PA cursor and disclaimer screen shows up, whether I click accept or not, the screen would go black and that's where it get stuck. my cousor disappears, if I click anywhere, The screen will turn white and it will show me the "PA.exe is not responding ...." dialogue.

press alt+enter when the accept agreement box appears, it may help.
i think that switches between fullscreen and windowed