I cant play

Discussion in 'Support!' started by wolfsqaud, October 30, 2013.

  1. wolfsqaud

    wolfsqaud Member

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    Hello i am wolf and i am new to the forums and the game, i recently bought the game from steam for 60 dollars and i think the game is a ripoff because i cant play the game at all, it runs good but when i start a game all the planets are completly black and i cant see a thing as screenshot shown. i watched all the trailers and i love the game i was so excited seeing as i got this game for my birthday but no offence i think it is a waste of money now. also when i try to start a game i get an error message, also seen in screenshots.

    Attached Files:

  2. warrenkc

    warrenkc Active Member

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    What are your system specs? Can you try playing on a one scale 2 planet? Make your own with just one and try that.
  3. brianpurkiss

    brianpurkiss Post Master General

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    The game is in beta. There is much left still to be done. So put a hold on calling it a ripoff – the game is in beta and isn't complete yet. I must stress that. The game is still buggy and is not very optimized. There are still many many performance improvements to be made.

    There's several simple things you can do to have a playable game.

    First off, try playing on a small planets in a single planet system. Right now, multiple planets introduce a lot of lag.

    I would also recommend turning off HDR and putting the graphics settings to low.

    Finally. When you create a match, you'll see a loading indicator that starts off as red, changes to yellow, and then goes to green. Wait until the indicator gets to green before you start the match.

    Those steps make the game playable for the vast majority of players.
  4. SXX

    SXX Post Master General

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    Please upload your DxDiag.txt
  5. wolfsqaud

    wolfsqaud Member

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    I think i found the problem, i am going to update my video driver, and if that doesnt work ill try a smaller scale planet and also i will copy my dxdiag info. also i said no offence that the game was a ripoff, i was just mad that this game i bought for 60 dollars wasnt working that ive been waiting 3 weeks to get. thanks for the help guys aswell
    Last edited: October 30, 2013
  6. wolfsqaud

    wolfsqaud Member

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    Did not work, i will put up my computer specs
  7. Stormie

    Stormie Active Member

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    What you actually mean is this game that i preordered and have access to early development builds until its actual release, is a rip-off ;)
  8. SXX

    SXX Post Master General

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    Did you upload DxDiag after you updated drivers or not?

    They're still really old:
    Code:
    Card name: ATI Mobility Radeon HD 6570
    Driver Date/Size: 9/9/2010 15:29:16, 616960 bytes
    You need to install generic drivers from AMD website:
    http://support.amd.com/en-us/download/mobile?os=Windows 7 - 64
    First try to download and run "AMD Mobility Radeon™ Driver Verification Tool". If it's give you drivers to install just use them.

    If it's say that your hardware isn't compatible you need do that:
    1. Backup important information from laptop.
    2. Download and install "Latest Beta Driver" from same page.
    Usually generic drivers don't cause any problems, but I'm recommend back backups anyway.

    PS: If you met any problems in installation process you should do that:
    1. Remove existing Catalyst using AMD Catalyst Un-install Utility:
      http://support.amd.com/en-us/download/catalyst-uninstall-utility
    2. Restart your laptop.
    3. Try to install beta driver again.
    shootall and cwarner7264 like this.
  9. wolfsqaud

    wolfsqaud Member

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    i did it after
  10. SXX

    SXX Post Master General

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    Then you need to update drivers as I explained. After it's done everything will work just fine.
    shootall and cwarner7264 like this.
  11. wolfsqaud

    wolfsqaud Member

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    Ok thanks you guys are so much help. sorry for saying the game was a rip off, i was just a bit mad because i was waiting so long to play the game
  12. wolfsqaud

    wolfsqaud Member

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    i downloaded that driver that you sent the website for, do i need to download any more? because it still doesnt work and i have no idea what types of drivers i need to download
  13. blackerdragoon

    blackerdragoon New Member

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    Create a new dxdiag.txt and upload it, so we can verify that you've successfully installed the correct drivers.
  14. wolfsqaud

    wolfsqaud Member

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    why would i need to do that, i know ive succesfully installed it, and your new to the forums u have 2 messages why are you here
  15. wolfsqaud

    wolfsqaud Member

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    ok.. i updated the dxdiag file
  16. SXX

    SXX Post Master General

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    Nope, it's not installed properly. Can you check it again?
    shootall likes this.
  17. wolfsqaud

    wolfsqaud Member

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    yeah i shall uninstall it and reinstall, i watched it download and when it finished it came up with the finish message, but i will try again, again thanks for the help : )
  18. SXX

    SXX Post Master General

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    And next time please upload your DxDiag.txt to new message. When you replace old one with new one it's might confuse other people around.
    shootall likes this.
  19. shootall

    shootall Active Member

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    SXX, if I was Uber i'd pay you for what you do. Or at least award you with game keys, t-shirts and whatever promotion stuff they have around. Your doing very valuable work. Thank you on behalf of all the less tech savvy people out here for helping improve the community.

    And to wolf: Don't worry, your 60 bucks will be well worth it. The game is good already in beta and i can't wait for the finished product.
  20. wolfsqaud

    wolfsqaud Member

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    i agree with you shootall from what ive already know he is a very helpful person, giving up his time to help me personally
    maxpowerz likes this.

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