Game Crashes/ Error Messages

Discussion in 'Support!' started by mellarkeonovakura, October 24, 2013.

  1. mellarkeonovakura

    mellarkeonovakura Member

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    Ok, I know that thoroughly reading through the forum will be massively helpful, but I'm starting my own thread so that I have any help that you guys can give in one place and not scattered over too many other threads.

    So. I bought PA earlier today and have sat down to play a game against the ai just so I can work out where all the buttons are and not have the mad panic that the other person is running rampant while I'm testing buttons (assuming the ai is a little slower at getting going of course), but whenever I try and set up a game I get a message saying that PA is no longer working and needs to close (this was at the screen where you select your commander and colour after publishing the game). If I get through that lobby screen before that crash, I load up the screen but my starting planet doesn't load and I get an error message saying that "This application has requested the Runtime to terminate in an unusual way" and basically to contact support for further information. << Maybe I should have read that fully before coming to forums :)

    Anyway is there a solution to this problem? I'm assuming that this will also mean I can't do any multiplayer games because the same crash/ error message will appear.

    Please keep your answers simple and not use too much fancy computer language because I'm not computer savvy in the slightest and will probably ask you to repeat yourself if I don't understand, and thanks to anyone who can help.

    Also, The music is very, very good :)
  2. tatsujb

    tatsujb Post Master General

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    you should have posted this in the beta part, not general disscussion, anyways.
    boot with only one screen, reduce running aplications to a minimum, install new graphic card driver.
    Upload a Dxdiag.txt to your next reply so I can help you further.
    to do this hit ÿ
    then "dxdiag",
    let the program run, allow the progress bar to finish
    hit "Save All Information..."
    upload it as a .txt attachment. DON'T paste it


    about the music, I agree and Howard will be pleased. the musics already getting a lot of love even though it's not yet the orchestral recording.
  3. mellarkeonovakura

    mellarkeonovakura Member

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    I did get an awkward feeling that this thread was in the wrong place, my bad.
    Ok, I think I've done this right and I've attached the information as you said (think being the key word here)

    Attached Files:

  4. maxpowerz

    maxpowerz Post Master General

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    5/5/2010
    how old is your graphics driver ???
  5. mellarkeonovakura

    mellarkeonovakura Member

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    Not sure, I'm checking for updates now
  6. maxpowerz

    maxpowerz Post Master General

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    Last edited: October 24, 2013
  7. maxpowerz

    maxpowerz Post Master General

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    your direct x diagnosis file says this

    Driver Date/Size: 5/5/2010 03:19:38, 506880 bytes

    OUCH
  8. tatsujb

    tatsujb Post Master General

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    no worries it was just moved anyways, the thing is admins have enough work with me alone.

    you're skimming it on RAM and this geforce motherboard, amd cpu, 32bit OS thing is whaaaaaaaa?

    are you a student? (this is because you could get win 7 64bit free)

    http://www2.ati.com/drivers/beta/amd_catalyst_13.11_betav1.exe this is your baby try it out

    before you do open [​IMG] this little fellar and check that you see .NET 4 Framework in the list. if you don't download it (from microsoft!) and install it.

    Max don't tell him to get his own drivers

    mellarkeonovakura : drivers don't update.

    PS: (this little fellar isn't a link, it's "unistall a program", so you check the list of programs installed on your PC)
  9. maxpowerz

    maxpowerz Post Master General

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    this is the system
    ------------------
    System Information
    ------------------
    Time of this report: 10/24/2013, 19:58:18
    Machine name: COGGSTER-PC
    Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    Language: English (Regional Setting: English)
    System Manufacturer: ECS
    System Model: GeForce6100PM-M2
    BIOS: Default System BIOS
    Processor: AMD Athlon(tm) II X4 620 Processor (4 CPUs), ~2.6GHz
    Memory: 4096MB RAM
    Available OS Memory: 3328MB RAM
    Page File: 1664MB used, 4988MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    its above/ on par with min specs
    the driver was well out of date tho , 3 years old :( once the op fixes that it should run ok
  10. maxpowerz

    maxpowerz Post Master General

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    we need a link to nVidia drivers for the other people too.
  11. mellarkeonovakura

    mellarkeonovakura Member

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    I am a student, but the computer that I have is a few years old. I've being toying with the idea of getting better bits and bobs but what I have seems to work... kind of. I think it's starting to die on me at the moment. We shall see though :)
  12. tatsujb

    tatsujb Post Master General

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    what do you mean?
  13. tatsujb

    tatsujb Post Master General

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    a O.S. reistall is really at hand. you'll relish how speddy a fresh O.S. runs.

    on that note, do you play any other games? because ubuntu would definately up your performance.
  14. maxpowerz

    maxpowerz Post Master General

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  15. maxpowerz

    maxpowerz Post Master General

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  16. mellarkeonovakura

    mellarkeonovakura Member

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    Tatsujb: Once I've got them downloads done what do I do next?
  17. mellarkeonovakura

    mellarkeonovakura Member

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    I play a but of supcom but I'm awful at it. PA is a fresh start at rts for me, as soon as I saw the game was being planned I thought this was a must by... then took a while to actually buying it. I play Rome 2 a bit and civ5 a bit, again I'm not that good at either of them but they are fun all the same.

    But you're gonna have to tell me what this O.S. reinstall is because I have no idea
  18. maxpowerz

    maxpowerz Post Master General

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    ahhh, you need step by step help ?
  19. maxpowerz

    maxpowerz Post Master General

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    if your downloaded driver fails to install for your video card,
    there is a program to force new ATI drivers to install on older cards.
    http://www.hardwareheaven.com/modtool.php
    it patches drivers automatically an forces them to install.

    Downside is , your laptop may have issues with non standard drivers or ones not made specifically for that model .
    i have this issue with my LG laptop , it has ATI card too i have a new driver that is not meant for it , it works good, games play, but it occasionally crash when i put it to sleep.
  20. mellarkeonovakura

    mellarkeonovakura Member

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    amd thing is done, so now what do I need to do?

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