Unable to start game

Discussion in 'Support!' started by niallator5872, October 23, 2013.

  1. niallator5872

    niallator5872 New Member

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    I just installed the Beta version of Planetary Annihilation, but whenever I
    try to start the game, it shuts down immediately. Here are the details provided by my
    computer:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: pa.exe
    Application Version: 0.0.0.0
    Application Timestamp: 52603a1c
    Fault Module Name: pa.exe
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 52603a1c
    Exception Code: 80000003
    Exception Offset: 001eb9ba
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Also, just before downloading it said "Elevation required," which I think might have something to do with this problem.

    I have the most recent build and I'm running it on it on Windows (32-bit).
    Please let me know how I can get this working.
    Thanks in advance for your help.
  2. SXX

    SXX Post Master General

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    Please upload your DxDiag.txt
  3. SXX

    SXX Post Master General

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    Most likely limitations of 32-bit OS it's your problem. Game only able to use 2GB of RAM on 32-bit OS and game usually require much more RAM.

    You can find more information in this thread:
    https://forums.uberent.com/threads/beta-error.51695/
    There also very tricky workaround available:
    https://forums.uberent.com/threads/crashing-on-32-bit-windows-heres-a-guide-to-help.51990/
    But for most people easier way it's upgrade to 64-bit.
  4. niallator5872

    niallator5872 New Member

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    DxDiag upload

    Attached Files:

  5. niallator5872

    niallator5872 New Member

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    Tried the 32-bit workaround to allow more memory usage, and it still stops working the instant I try to play.
  6. SXX

    SXX Post Master General

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  7. SXX

    SXX Post Master General

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    Also if game will crash even after driver update please do that:
    1. Download glewinfo.exe from here
    2. Run it.
    3. It's should generate glewinfo.txt file, upload it on forums.
    This util make list of supported OpenGL features, so I'll check if your video card actually compatible with game or not.
  8. niallator5872

    niallator5872 New Member

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    Thanks a lot, it's working now, albeit a bit slow.

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