Cant play

Discussion in 'Support!' started by Teranatural, October 5, 2013.

  1. Teranatural

    Teranatural New Member

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    Now i can load the map....but i cant click on green zone without it freezing. I cant play and i really want to. Haven't played a game yet and i don't want to have wasted 60$
  2. SXX

    SXX Post Master General

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    Please upload your DxDiag.txt
  3. Teranatural

    Teranatural New Member

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    Ok there you go

    Attached Files:

  4. SXX

    SXX Post Master General

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    Most likely your problem is happen because of this:
    Code:
    Card name: AMD Radeon(TM) HD 6520G 
    Driver Date/Size: 7/24/2011 02:02:36, 790016 bytes
    You need to install generic drivers from AMD website:
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
    First try to download and run "AMD Mobility Radeon™ Driver Verification Tool". If it's give you drivers to install just use them.

    If it's say that your hardware isn't compatible you need do that:
    1. Backup important information from laptop.
    2. Download and install "Latest Beta Driver" from same page.
    Usually generic drivers don't cause any problems, but I'm recommend back backups anyway.
  5. Teranatural

    Teranatural New Member

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    The normal one didnt work so i am downloading the beta. I recently updated my Graphics driver to the Beta catyclyst. would that cause issues?
  6. SXX

    SXX Post Master General

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    Where you download update before? From notebook manufacturer website?
    As you see your DxDiag show that your current driver from 2011.
  7. Teranatural

    Teranatural New Member

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    Thats weird...thought it was 2013...had to download twice i am now installing the mobility
  8. Teranatural

    Teranatural New Member

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    Now it is stuck at 0% installed
  9. SXX

    SXX Post Master General

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    Try to remove old version of Catalyst and then run install of new one.
  10. Teranatural

    Teranatural New Member

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    Slowly but surely it is installing
  11. Teranatural

    Teranatural New Member

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    There was one error that had no option but cancel at about 75%
  12. SXX

    SXX Post Master General

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    What error? Can you make screenshot of it?
  13. Teranatural

    Teranatural New Member

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    Already continued...though the final report says everything was a success. I can reboot and send you link to report as well as new directx file
  14. Teranatural

    Teranatural New Member

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    Would you like the new .txt file
  15. SXX

    SXX Post Master General

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    Better test game and post here about the result.
    If you met any other problems upload new DxDiag. :)

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