Blue Screen

Discussion in 'Support!' started by sledge131, October 4, 2013.

  1. sledge131

    sledge131 New Member

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    Not sure if I'm the only one out there, but every time I've tried to run PA today, I get the blue screen of death somewhere between ten seconds and two minutes. I keep trying to change settings to see if that works, but it keeps blue screening. Alienware m17x with some custom hardware, and running it on a 64-bit. Any advice?
  2. SXX

    SXX Post Master General

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    Please, upload your DxDiag.txt. Then I'll check what might be wrong.
  3. sledge131

    sledge131 New Member

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    My bad, should have known to do that. Here it is:

    Attached Files:

  4. Corang

    Corang Well-Known Member

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    Attached Files:

    Last edited: October 4, 2013
  5. SXX

    SXX Post Master General

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    This is wrong drivers. :)
  6. SXX

    SXX Post Master General

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    Okay Corang was right about fact you need to update your drivers, but give you wrong link.

    Code:
    Card name: Intel(R) HD Graphics 4000
    Driver Date/Size: 1/5/2012 22:36:50, 8034304 bytes
    First update Intel HD drivers, download and install "Win64_153117.exe" from here:
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106

    Then you need to update drivers for AMD Radeon HD 7970M. First open this page:
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx
    First try to download and run "AMD Mobility Radeon™ Driver Verification Tool". If it's give you drivers to install just use them.

    If it's say that your hardware isn't compatible you need do that:
    1. Backup important information from laptop.
    2. Download and install "Latest Beta Driver" from same page.
    Usually generic drivers don't cause any problems, but I'm recommend back backups anyway.
  7. SXX

    SXX Post Master General

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    When you done with driver updates please check this video how-to:


    And then configure your drivers to run PA.exe on AMD high performance discrete graphics card.
  8. sledge131

    sledge131 New Member

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    I'll let you know how it goes. Thanks for all the help! This is a wonderful community
  9. luxun17

    luxun17 New Member

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    It's probably because BlueScreenISU started playing PA beta ;D
    tatsujb likes this.
  10. Ringworm

    Ringworm Active Member

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    Also, if you get a BSOD, you also get a very complicated error code displayed on the screen. You can always jot that down, then do a search for common fixes for said error. This might take a couple of restarts to get all the code down, perhaps.
  11. Corang

    Corang Well-Known Member

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    Lol nice catch didn't even see the radeon graphics in there.

    btw: i did fix my link Before you posted yours, just sayin' ;)
  12. sledge131

    sledge131 New Member

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    So, when I attempted to update the intel driver, the installer told me that the driver was incorrect. I even used intel's website to do it's own search on my computer, and it picked the same driver, which it then told me I needed to contact the manufacturer.
    As for the AMD card, the download and installation was simple. Unfortunately, when I attempted to search for planetary annihilation to set it to high performance, it doesn't seem to exist. Not even in my backup steam library. I'm still searching. Any hints?
  13. SXX

    SXX Post Master General

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    This is sad that dumb manufacturer's like DELL lock drivers by default, but you can bypass this check using these instructions:
    http://www.intel.com/support/graphics/sb/CS-022355.htm
    http://www.intel.com/support/graphics/sb/CS-033915.htm
    But it's not critical, PA won't use Intel graphics, but newer drivers might improve performance of your laptop in general.

    C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\PA.exe
    or
    C:\Program Files (x86)\Steam\steamapps\common\Planetary Annihilation\bin_x64\PA.exe

    Actually you can choose first one, it's should be okay.
  14. spartan574

    spartan574 New Member

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    just sayin, seeing how my alienware came with a nividia gforce, i would think getting a nividia driver would make more sense
  15. spartan574

    spartan574 New Member

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    actually nvm...its not compatible....i loooove common sense -_-
  16. SXX

    SXX Post Master General

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    So have you fixed your problem?

    I'm totally sure that your DxDiag do not contain any information about Nvidia graphics, you can check it yourself.

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