Zoom Freeze

Discussion in 'Support!' started by gab99, September 29, 2013.

  1. gab99

    gab99 New Member

    Messages:
    27
    Likes Received:
    12
    First off, Hi! Ive been sitting on PA since the kickstarter (found it 1 day after it ended) and have kept up with the game until the beta release
    I watched a lot of YouTube videos (primarily Zaphodx1 (sp) ) so I was just itching to play this since even in Alpha it looked like I could get lost in this for hours
    and though I suspected that this big jump to beta would cause some issues there is only one problem I am having that mildly frustrates me right now
    Ill post the dxdiag on the bottom but yes I updated the drivers and have all the graphics on low
    anyway my one issue im having is that im getting random freezes, but it mostly occurs if I zoom out to full planet or solar system view in the match, just wanting to see if anyone else is getting that issue too

    I haven't played true multiplayer considering the waiting and the loading and all the other lovely little issues (mostly because i didn't know how to talk to people.... and one out of the 2 times i tried multiplayer i loaded a 15 planet system oops) , but then again I hate how the AI spams air units and there isn't a advanced AA so my early game consists of trying to protect everything until I can pump out advanced fighters

    So yeah this is just saying hello and I cant utilize interplanetary travel because of zoom freeze :D
    I might hop on multiplayer now because i think if I get spammed by bombers again i might just cry

    Attached Files:

  2. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    You have outdated drivers:
    Code:
    Card name: AMD (ATI)  FirePro M5950 (FireGL) Mobility Pro Graphics
    Driver Date/Size: 5/31/2011 22:01:34, 795648 bytes
    I'm have no idea where you can download FirePro drivers, so probably you need find out it yourself.
  3. gab99

    gab99 New Member

    Messages:
    27
    Likes Received:
    12
    that's weird It told me everything was up to date but thanks I'll look into that!
  4. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
  5. gab99

    gab99 New Member

    Messages:
    27
    Likes Received:
    12
    okay so I found the drivers (or i downloaded an autodetect.exe on the site to do it for me) and when all that finished it said It could not update because I had the wrong software/hardware??

    edit: this was me trying it on my own I wasn't expecting a reply that fast haha I'm trying your link out now
    and the "whats told you" is I went to control panel>display>adjust resolution>advanced settings>properties>driver>update driver
  6. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    You should never use built-in Windows tools for updating drivers. They're never work.

    Always download drivers from AMD/Nvidia/Intel websites.
  7. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Just download "AMD FirePro Software Suite Multilanguage" (12.104.2-whql-x32x64-159724.exe) from page I linked and install it.

    You don't need to use any auto detection tools.
  8. gab99

    gab99 New Member

    Messages:
    27
    Likes Received:
    12
    Well I installed that and when I ran the Dxdiag it still says the 2011 date ( I take it I just click the display tab on the program and the date underneath the drivers box?

    Attached Files:

  9. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    This is weird, but you can try to download "AMD Catalyst Un-install Utility" from same page, remove drivers you have and then try to install "AMD FirePro Software Suite Multilanguage" (12.104.2-whql-x32x64-159724.exe) again.

    Then reboot and try to generate DxDiag.txt once again.
  10. HotRod11686

    HotRod11686 New Member

    Messages:
    22
    Likes Received:
    0
    I've had the zoom freeze on me today and I cleared it up by going to the settings while in game and go the camera tab and just re-select the normal preset and then save / close - this worked for me
  11. gab99

    gab99 New Member

    Messages:
    27
    Likes Received:
    12
    welp, I uninstalled and reinstalled the driver, doesnt seem to have worked considering the screen is still huge, pic included, along with the error message i got
    dxdiag actually says the date on this is 2009

    edit: the error message was after i tried another program (ive had driver issues with this computer, brought it to tech support so 1. i dont info for school and 2. so i could play this game) when i tried just the file you recommended after it was done nothing happened...

    Attached Files:

  12. gab99

    gab99 New Member

    Messages:
    27
    Likes Received:
    12
    alright so I'm looking through (I also joined a tech support forum as well) and I saw that the microsoft C++ redistributable did not download, so i tried just installing that, yet i get an error message saying that i can't install because theres a newer version on my computer...

    I've yet to hear back from the tech forum guys, so far they've only told me to download two apps that give them a ton of information on my laptop
  13. SXX

    SXX Post Master General

    Messages:
    6,896
    Likes Received:
    1,812
    Uber support can't really help you much and I'm can't too. I really want give you some advice, but unfortunately professional graphics cards like you have are extremely rare and there is not much information about that.

    You probably need to contact AMD support and ask why you can't update your drivers, might be they can help you.
  14. gab99

    gab99 New Member

    Messages:
    27
    Likes Received:
    12
    That's okay! I really appreciate the help nonetheless, however if nobody minds I'd like to just update this with whatever I find just in case another poor soul has the same issue.
    I've talked to some of my colleagues with the same computer and they have not reported any of the issues I'm having, so I'm thinking I might actually have a bad component somewhere (crossing fingers that it isn't)
    granted they don't play the game but my drivers have been crashing periodically since I bought the computer roughly a year ago

Share This Page