can't login in-game

Discussion in 'Support!' started by pfannkuchengesicht, September 27, 2013.

  1. pfannkuchengesicht

    pfannkuchengesicht New Member

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    Hey guys,
    I can't play the beta because I can't login in-game due to certain characters that aren't typeable.
  2. SXX

    SXX Post Master General

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    Try to change your password for something without those symbols.
    pfannkuchengesicht likes this.
  3. pfannkuchengesicht

    pfannkuchengesicht New Member

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    hm, yeah no. It's a rather safe password and I don't want to lower my accounts safety just because the in-game password field doesn't allow these characters yet.
    It's better to get this fixed than telling your users to use less secure passwords.

    Thanks for your quick reply though!
    xepherys likes this.
  4. bradaz85

    bradaz85 Active Member

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    You can make a secure password without the need for special characters...
  5. SXX

    SXX Post Master General

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    This will be extremely helpful if you'll change password for something else and then say us what language you used for old password and what symbol you can't use.

    PS: I'm just think this bug is fixed, you can check it on bugtracker: FS#24
  6. microapple

    microapple Member

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    Exactly.

    This should be fixed, I suppose. However, 99.9% of passwords are alphanumeric + symbols.

    The characters that make up the password don't matter, its as easy to guess a password with special characters as it is to guess one with letters and numbers (from a computer's perspective). Its the safety of the pattern of characters that is important about a pass.

    If you want to play the beta, change your password. I don't anticipate Uber pushing out a new launcher (which would be required to change this) for a while.
    Last edited: September 27, 2013
    bradaz85 likes this.
  7. SXX

    SXX Post Master General

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    It's cannot be fixed until he say what symbol create problems :D
    Developers can't just guess it.
  8. xepherys

    xepherys New Member

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    I don't have this issue with my current password, but making the change is not difficult from a coding perspective, and unless they require something in the field to be considered an escape character, there's not reason for it. I agree that stronger passwords including virtually any character should be accepted on anything that requires a password in 2013.
  9. pfannkuchengesicht

    pfannkuchengesicht New Member

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    the symbol is \
    when I type it, nothing happens.
  10. SXX

    SXX Post Master General

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    So when you type it you don't see it in login/password form or you see it but it's not working for password?

    I can print \ in form on both Windows and Linux.
  11. pfannkuchengesicht

    pfannkuchengesicht New Member

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    when I type this character nothing happens, it just doesn't appear in the textbox. neither in the username textbox, nor in the password textbox(should appear as a dot there, but doesn't)
  12. osirus9

    osirus9 Member

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    SXX likes this.
  13. SXX

    SXX Post Master General

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    What operation system you using? What languages enabled? What keyboard layout you using?
  14. pfannkuchengesicht

    pfannkuchengesicht New Member

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    Win7 x64 Ultimate. Standard german keyboard layout.
  15. 85pando

    85pando New Member

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    Also got this problem with Win7 64 bit, german keyboard. The problem seem to be characters that need the alt gr key. Everything else seems to be working. Changing the keyboard does not help as it seems to change back to the german layout when the game is started.

    Workaround: You can type the letters outside of the game, copy them switch ingame and paste them.

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