Mac - Uberlauncher hangs on verify

Discussion in 'Support!' started by beefzilla, December 24, 2016.

  1. beefzilla

    beefzilla New Member

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    I have played before, on my work machine, which was also a Mac. Got laid off and had to return that computer, obviously. Have new work machine. It's the exact same as the old one!

    Installed the Uber Launcher and I log in fine, but when I hit either the play or verify button, it never seems to actually download anything. It says it has downloaded some amount of bytes that keeps increasing, but the number of packages downloaded stays at zero. I even left it running overnight with all the power saver stuff turned off.
  2. mikeyh

    mikeyh Post Master General

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    Any outgoing firewall or antivirus?
  3. beefzilla

    beefzilla New Member

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    Ah, good spot. I do have "semantic endpoint protection" on this machine, that the old one did not have. I'll fiddle around with that and try again. Thanks!
  4. beefzilla

    beefzilla New Member

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    What firewall port would I need to open, BTW?
  5. mikeyh

    mikeyh Post Master General

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  6. beefzilla

    beefzilla New Member

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  7. DeathByDenim

    DeathByDenim Post Master General

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    Can you try starting the launcher from the command line? It should tell you what it's doing and hopefully show errors. To do so, open the Terminal app, and type:
    Code:
    cd /Applications/UberLauncher.app/Contents/MacOS
    ./launcher
  8. beefzilla

    beefzilla New Member

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    ./launcher > ~/Desktop/launcher.log.txt 2>&1

    Produced the attached output.

    Attached Files:

  9. DeathByDenim

    DeathByDenim Post Master General

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    Hmm, it seems to be trying to download stuff and I don't see any (consequential) errors. Can you try deleting the directory "~/Library/Application Support/Uber Entertainment/Planetary Annihilation/data/streams/_cache"? The "~" stands for your home directory by the way.
  10. DeathByDenim

    DeathByDenim Post Master General

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  11. beefzilla

    beefzilla New Member

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    Deleting the cache didn't seem to make a difference. I'll try the alternative launcher. Didn't know about that one! Thanks.

    If it puts things in the same place and doesn't use concept of bundles, then I assume it would be downloading the following file. However it hasn't grown past 599K. How do I know this thing is working?

    ~/Library/Application Support/Uber Entertainment/Planetary Annihilation/data/streams/stable
    ⎈ ls -lh
    total 1200
    -rw-r--r-- 1 beefzilla 1258410764 599K Dec 22 20:06 PA_OSX_99377.gz
  12. DeathByDenim

    DeathByDenim Post Master General

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    The default path for the alternative launcher is "/Applications/Planetary Annihilation/stable", I think... It should show you the path it's installing PA to in the text field just below the text about what's new in the update.

    Also, it should keep a log in "$TMPDIR/PAAlternativeLauncher.log". The best way to see that log is to open the Terminal, and type
    Code:
    cat $TMPDIR/PAAlternativeLauncher.log
    I'm not sure what that PA_OSX_99377.gz file is supposed to be...
  13. beefzilla

    beefzilla New Member

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    It appears to have worked! I'll have to test the game out properly, but so far so good. Muchos graçias!
    DeathByDenim likes this.

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