Black screen problem after laucnhing a game

hi,
first sorry for my english, i'm french (nobody's perfect )

i've got a problem of black screen after lauching a multiplayer or solo game.
i can see the two commander and after a black screen appears with only the side bar at the bottom of my screen.

i have to hard reboot my PC to get him functionnal again

i try to reinstall the game, check the latest graphic driver version, and other drivers.
i'm looking for gamepref file, but i can't find it.
i try to deactivate 2 of my 3 monitors, but didn't work too

If somebody had the same problem, and some informations to help, i would be gratefull

here is my Dx diag.txt (i cut off sound informations).

------------------
System Information
------------------
Time of this report: 10/21/2016, 11:35:59
Machine name: MACHINE-CREATIO
Operating System: Windows 7 Édition Familiale Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160930-0600)
Language: French (Regional Setting: French)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 05/08/12 10:40:24 Ver: 04.03
Processor: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16336MB RAM
Page File: 3719MB used, 28949MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Display Tab 3: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_85281043&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Moniteur Plug-and-Play générique
Monitor Model: S221HQL
Monitor Id: ACR01A9
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7306 (English)
Driver Version: 21.21.13.7306
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/1/2016 23:15:29, 17464952 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5741-11CF-796F-25A51BC2D835}
Vendor ID: 0x10DE
Device ID: 0x1401
SubSys ID: 0x85281043
Revision ID: 0x00A1
Driver Strong Name: oem50.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7306ci\ven_10de&dev_1401
Rank Of Driver: 00E62001
Video Accel:
Deinterlace Caps:
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_85281043&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Moniteur Plug-and-Play générique
Monitor Model: SMB2240W
Monitor Id: SAM0699
Native Mode: 1680 x 1050(p) (59.883Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7306 (English)
Driver Version: 21.21.13.7306
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/1/2016 23:15:29, 17464952 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5741-11CF-796F-25A51BC2D835}
Vendor ID: 0x10DE
Device ID: 0x1401
SubSys ID: 0x85281043
Revision ID: 0x00A1
Driver Strong Name: oem50.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7306ci\ven_10de&dev_1401
Rank Of Driver: 00E62001
Video Accel:

D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_85281043&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Moniteur Plug-and-Play générique
Monitor Model: SMB2240W
Monitor Id: SAM0699
Native Mode: 1680 x 1050(p) (59.883Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7306 (English)
Driver Version: 21.21.13.7306
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/1/2016 23:15:29, 17464952 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5741-11CF-796F-25A51BC2D835}
Vendor ID: 0x10DE
Device ID: 0x1401
SubSys ID: 0x85281043
Revision ID: 0x00A1
Driver Strong Name: oem50.inf:NVIDIA_Devices.NTamd64.6.1:Section032:21.21.13.7306ci\ven_10de&dev_1401
Rank Of Driver: 00E62001
Video Accel:
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Please upload the full dxdiag file and some logs.

• https://forums.uberent.com/threads/how-to-find-the-pa-logs-and-game-lobby-ids.69151

There is also a list of software to check here:

• https://wiki.palobby.com/wiki/Windows_Incompatible_Software

OK, i've checked the incompatible software, no problem i don't have one of these.
No mods installed

here is my full Dx Diag: http ://dl.free.fr/baCq2he53

and the four last PA log: http ://dl.free.fr/vFQaLGpu3

I can't find Game Lobby IDs

There should be an upload a file button for those

System freeze or can you alt-tab out or alt-enter into windowed mode?

System freezed,

i can only move my mouse but can't interact whith any others windows or launch a software.

I must hard reboot my computer after PA crashed

SLI?

No Just only one nvidia GTX 960 4Go Video RAM

Same freeze with only main display connected?

Yes same problem with only one display connected

Anything interesting in your windows event logs?

Got this:

Seems to be at same moment, PA crashed
//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003

375.57 just went live if you want to see if nvidia magically fixed something.

I'm at version 373.06 i've go no new driver to instal.

Event ID 10 errors: https://support.microsoft.com/en-us/kb/2545227

http://www.nvidia.com/download/driverResults.aspx/109250/en-us

https://www.reddit.com/r/nvidia/comments/58meqv/driver_37557_faqdiscussion_thread/

OK sorry i've miss read the version number,

i'll install the new driver et execute the windows script to solve the WMI error.

i'll keep you in touch

From what I can see it's an nvidia driver crash.

There are also a lot of people rolled back to 362 due to crashes with the newer releases.

If you see anything new in logs like a crash link or crash dump please upload here.

Also what's the history with this? New to PA or did this just start happening?

OK sorry i've miss read the version number,
i'm not new to PA.
i first play sup com, PA, and PA titans. It worked well. and one day (can't remenber when) it start happening.

OK, driver 375 installed and don't solve the probleme, i also got the same error message in my windows event logs.
nothing new, no crash link or crash dump.

maybe i'll try to roll back to 362.