Crushing pa.exe

Discussion in 'Support!' started by diskraip, April 4, 2016.

  1. diskraip

    diskraip New Member

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    Three days ago, everything was fine, but now I usually see it:

    Сигнатура проблемы:
    Имя события проблемы: APPCRASH
    Имя приложения: pa.exe
    Версия приложения: 0.0.0.0
    Отметка времени приложения: 5626c8a1
    Имя модуля с ошибкой: CoherentUI64.dll
    Версия модуля с ошибкой: 2.5.8.0
    Отметка времени модуля с ошибкой: 55903654
    Код исключения: c0000005
    Смещение исключения: 000000000006d543
    Версия ОС: 6.1.7601.2.1.0.768.3
    Код языка: 1049
    Дополнительные сведения 1: fd1a
    Дополнительные сведения 2: fd1a089dd8398c6972723912afc00b7d
    Дополнительные сведения 3: 9ead
    Дополнительные сведения 4: 9ead77e0995ff4d57d65e1a8a8e29d88

    and sometimes it is :

    Имя события проблемы: APPCRASH
    Имя приложения: pa.exe
    Версия приложения: 0.0.0.0
    Отметка времени приложения: 5626c8a1
    Имя модуля с ошибкой: atig6txx.dll
    Версия модуля с ошибкой: 8.14.1.6505
    Отметка времени модуля с ошибкой: 56effb04
    Код исключения: c0000005
    Смещение исключения: 0000000000013435
    Версия ОС: 6.1.7601.2.1.0.768.3
    Код языка: 1049
    Дополнительные сведения 1: 0ce4
    Дополнительные сведения 2: 0ce478786095053c92bec0eaa1f7f559
    Дополнительные сведения 3: d9df
    Дополнительные сведения 4: d9df961de69f4af93681b065a6f7105d

    and sometimes it is :

    Сигнатура проблемы:
    Имя события проблемы: APPCRASH
    Имя приложения: pa.exe
    Версия приложения: 0.0.0.0
    Отметка времени приложения: 5626c8a1
    Имя модуля с ошибкой: ntdll.dll
    Версия модуля с ошибкой: 6.1.7601.18798
    Отметка времени модуля с ошибкой: 5507b864
    Код исключения: c0000005
    Смещение исключения: 000000000004ad94
    Версия ОС: 6.1.7601.2.1.0.768.3
    Код языка: 1049
    Дополнительные сведения 1: 71b1
    Дополнительные сведения 2: 71b12fdcc9aa63666b5d5e81a1a0cdc6
    Дополнительные сведения 3: 6aa2
    Дополнительные сведения 4: 6aa27ed6b3241540f36474fbd07c83ee


    I did it already:
    Reinstall the game, updated the video card driver, plugged in and removed the mods, сheck incompatible software, reinstall DirectX Jun2010

    It did not help. What else can I do?

    Attached Files:

  2. DeathByDenim

    DeathByDenim Post Master General

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    Can you check the list of known incompatible software?
    https://wiki.palobby.com/wiki/Windows_Incompatible_Software

    Also try the clean boot mentioned at the end if you don't have anything on that list.
  3. diskraip

    diskraip New Member

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    I tried clean boot, but nothing has changed
  4. DeathByDenim

    DeathByDenim Post Master General

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    Hmm, maybe it's some sort of corruption then. Could you try verifying the integrity of the game cache? Instructions are here: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
    Would be kind of strange though as it was working for you very recently.

    Those errors you posted in your first post are also kind of strange as they seem to happen in different components of PA. Do you also have trouble with other programs or blue screens?
  5. diskraip

    diskraip New Member

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    I did verifying the integrity of the game cache, but the problem is not detected. I don't have trouble with other programs and blue screens. But I discovered something . When I run the game without an internet connection, it works fine.
  6. killerkiwijuice

    killerkiwijuice Post Master General

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    Anti virus software?
    Last edited: April 5, 2016
  7. diskraip

    diskraip New Member

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    I remove my anti virus software, but it didn't help
  8. DeathByDenim

    DeathByDenim Post Master General

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    When exactly does PA crash for you by the way? Do you still get to the main menu? Or does it just crash on start-up?
    What happens when you start "D:\Program\Steam\steamapps\common\Planetary Annihilation Titans\bin_x64\PA.exe" directly without Steam?
  9. diskraip

    diskraip New Member

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    It happened in the main menu, after connecting to Play Fab. When I start "D: \ Program \ Steam \ steamapps \ common \ Planetary Annihilation Titans \ bin_x64 \ PA.exe" without Steam, the crash does not occur, but I forgot my Pay Fab ID, so I can not check what will happen after the connection.
  10. DeathByDenim

    DeathByDenim Post Master General

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    It kind of sounds like this problem: https://forums.uberent.com/threads/crash-on-login-solved.70232/
    In that case, there was also a crash on connecting to PlayFab, though without Steam. A password reset seemed to have fixed things for that user.

    I'm not sure how to go about changing passwords with Steam though. I imagine changing your Steam credentials would not have a similar effect on your PlayFab/UberEnt credentials. It may be worth contacting support@uberent.com to get a hold of the UberEnt account linked to your Steam account to try a password reset.

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