Game starts in offline mode and cannot play single player

Discussion in 'Support!' started by tomwiddis, October 16, 2015.

  1. tomwiddis

    tomwiddis New Member

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    when the game starts it says offline mode in the bottom right corner and the multiplayer options are grayed out trying to start AI skirmish gives a "Unable to access world simulation error"
    I've added PA.exe and Coherent UI to the exception list on my firewall and tried running the game with antivirus turned off
    I have attached Logs and screenshots any help is greatly appreciated as i really want to get back to playing
    2015-10-16_00001.jpg 2015-10-16_00002.jpg

    Attached Files:

  2. DeathByDenim

    DeathByDenim Post Master General

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    It does seem that something is blocking PA though. From the log you sent:
    Code:
    [08:50:52.047] INFO Could not resolve server hostname "localhost"
    [08:51:03.453] INFO Couldn't resolve host '4.uberent.com'
    That would normally be the firewall's doing. Did you also try with the firewall completely turned off as a test? If that works, then something went wrong with adding PA.exe as an exception. Maybe you missed the PA.exe that lives in the bin_x64 subdirectory?
  3. tomwiddis

    tomwiddis New Member

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    I tried the game with the firewall completely turned off the game has no visual change but the logs appear different

    Attached Files:

  4. DeathByDenim

    DeathByDenim Post Master General

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    The log only seems to be different because you didn't try to start a local game in that one, I think. It still has the line about 4.uberent.com though, indicating that it's still not able to make any network connections.

    Can you try doing a clean boot and see if that help? Instructions are here: http://support.microsoft.com/kb/929135/en-us
    If that helps, then that means there is a program that is blocking PA. Maybe even an ad blocker or something like that.
  5. tomwiddis

    tomwiddis New Member

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    I just done a clean boot and there is no change and I do not have any ad blockers installed
  6. DeathByDenim

    DeathByDenim Post Master General

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    Can you try pressing <WinKey>+R, type "cmd". The will get you a command line. What happens when you type
    Code:
    ping localhost
    ?

    Edit: Mistype command as "ping localhost[/ping]". Fixed now.
    Last edited: October 18, 2015
  7. tomwiddis

    tomwiddis New Member

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    I get the error
    Ping request could not find host localhost. Please check the name and try again.
  8. DeathByDenim

    DeathByDenim Post Master General

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    Oops, that "[/ping]" shouldn't have been there in my previous post, but it looks you typed in the command correctly anyway, right? I fixed the command in my previous post now.

    So if the command line can't resolve localhost either, that means that it's not specific to PA, but a Windows problem. Since it should absolutely be able to resolve localhost, that means that your DNS settings somehow got screwed up.

    Can you go to the Start menu and type "cmd". It should show you "Command Prompt". Right click that and choose "Run as Administrator". Now type the following commands to reset your DNS resolver:
    Code:
    ipconfig /flushdns
    net stop dnscache
    net start dnscache
    Let me know if you get any errors when you do that. Then try pinging localhost again. Does it work now? If so, try PA.
  9. tomwiddis

    tomwiddis New Member

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    There were no errors when I ran the command and ping localhost still does not work
    Capture.PNG
  10. DeathByDenim

    DeathByDenim Post Master General

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    What does "ping 4.uberent.com" say?
  11. glijon

    glijon New Member

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    I've been having the exact same problems as tomwiddis, and when I try to ping 4.ubernet.com it says "request timed out"

    However, I ran Malwarebytes and found over 200 problems with my computer. I removed them and restarted, and voila, PA works!
    Last edited: October 18, 2015
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  12. DeathByDenim

    DeathByDenim Post Master General

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    Nice! Thanks for reporting back!
  13. tomwiddis

    tomwiddis New Member

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    Ping request could not find host 4.uberent.com. Please check the name and try again.
  14. DeathByDenim

    DeathByDenim Post Master General

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    I'm actually surprised you get these errors, but still manage to use the computer to access the Internet.

    Anyway, there are a few more things you can try resetting. So while running the command prompt as Administrator again, try:
    Code:
    netsh winsock reset catalog
    netsh int ip reset reset.log
    ipconfig /registerdns
    cdrkf likes this.
  15. tomwiddis

    tomwiddis New Member

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    game works fine now thank you so much for your help
    cdrkf and DeathByDenim like this.

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