Game crashes(Freezes), is it my drivers?

Discussion in 'Support!' started by ghost1107, August 21, 2015.

  1. ghost1107

    ghost1107 Active Member

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    Hello,

    So when I'm playing a game every 10-20min the game crashes. With this I mean that the game becomes unresponsive and I get the windows loading circle. Followed by this program is not responding. I got 16gb of ram and when the game freezes ,in the memory, it's only 3gb big.

    When I play single player, it takes about 20min to crash.
    When I play multi player, it takes about 15min to crash. I can reconnect, but after 5min it crashes again.

    I've updated my video card driver... but I still have the same problem. Do I need to update more drivers?
    Any hints/help will be much appreciated.

    Attached Files:

  2. DeathByDenim

    DeathByDenim Post Master General

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    First you should check the following list for incompatible software known to cause crashes:
    http://steamcommunity.com/app/233250/discussions/2/558751813508748383/

    You might want to try the chipset drivers as well. For instance, the RealTek audio drivers are from 2010. Though I've only seen this help one user so far. From the DxDiag.txt, I can't tell which brand and model your motherboard is, but you might want to check their website to see if they have more up to date drivers and try that.
  3. cdrkf

    cdrkf Post Master General

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    For motherboard and other drivers there is a neat free tool that should find you all the latest ones:
    http://www.iobit.com/en/driver-booster.php

    I've used that a few times- install it, run it, then once it's updated everything take it off again.

    Another thing you could try if that doesn't help is running a clean boot:https://support.microsoft.com/en-us/kb/929135

    Do that and run PA, if that fixes the issues then there's some software (not driver / windows) on your machine causing the problem.

    Final thought, have you ever used mods? Might be worth trying the game with the '--nomods' option in the command line options, as that will prevent any mods loading (sometimes if you had mods in the past, PA tries to load them leading to crashes).
    DeathByDenim likes this.
  4. ghost1107

    ghost1107 Active Member

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    Okee, I used the Tool to update my drivers then I did the clean boot thingy. I don't use any program's that are on the list. (Except xfire, but it wasn't running and now it's deinstalled.)

    And just now I had a crash again. :(

    I have used mods:
    Better system view
    Circle to Line mod
    Infinite build

    When I had the crash just now they were deinstalled, but I will try again tomorrow with the <--nomod> option.

    Edit: I found the log files and added them.

    Attached Files:

    Last edited: August 21, 2015
    cdrkf likes this.
  5. DeathByDenim

    DeathByDenim Post Master General

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    Some of the logs complain about not being to able to find file (but others do not, kind of weird). In any case, could you try verifying the integrity of the game cache in Steam? Instructions can be found here: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
  6. ghost1107

    ghost1107 Active Member

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    I reinstalled the game. Then Steam didn't want to launch it anymore. But I could still launch te game manually. After giving the .exe administrator rights Steam can launch the game.

    So far everything is working and I haven't had any problems... yet.

    Edit:
    And... back where I started.

    Attached Files:

    Last edited: August 23, 2015
  7. LegendTheo

    LegendTheo New Member

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    Are you on windows 10? I'm getting the exact same crash with no good information from the logs and up to date drivers.
  8. ghost1107

    ghost1107 Active Member

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    No, I'm on windows 7.
  9. DeathByDenim

    DeathByDenim Post Master General

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    I've seen this weird fix a few times that you might want to try. Go to Settings -> Graphics, and set Headlights to Medium.
    cdrkf likes this.
  10. ghost1107

    ghost1107 Active Member

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    They are already on medium, I'll give it a shot with all graphics lowered.

    Edit:
    No, I'm still crashing.

    Is there a way to remove all mods and also the remains of really old mods?

    Attached Files:

    Last edited: August 26, 2015
  11. DeathByDenim

    DeathByDenim Post Master General

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    Additionally, could you just check your system files for corruption? You can use the sfc tool that comes with Windows. Instructions are here: https://support.microsoft.com/en-us/kb/929833

    You may also benefit from a graphics driver reinstall. So uninstall all AMD software related to you graphics card (and NVidia, should you find their stuff as well). Then reboot and reinstall freshly downloaded drivers.

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