I have no sound in the game

Discussion in 'Support!' started by aknof, May 9, 2015.

  1. aknof

    aknof New Member

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    Hi!
    When I started the PA, I can hearing sound in the intro movie ... But when I come to start screen, or start the game, silence has come.
  2. DeathByDenim

    DeathByDenim Post Master General

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    This may seem like a silly question, but under Settings -> Audio, the volume sliders are all on, right?
  3. aknof

    aknof New Member

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  4. DeathByDenim

    DeathByDenim Post Master General

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    Could you post a PA log? You can find those here:
    Windows: %LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation\log
    On a typical install %LOCALAPPDATA% will be C:\Users\<username>\AppData\Local
    OSX: ~/Library/Application Support/Uber Entertainment/Planetary Annihilation/log
    Linux: ~/.local/Uber Entertainment/Planetary Annihilation/log

    Any one of the logs there will do, since the audio problem is always there, right? You can upload one here with the "Upload a File" button on this forum.
  5. aknof

    aknof New Member

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    It's a log file first launch the game. Thx for help !)

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  6. DeathByDenim

    DeathByDenim Post Master General

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    Ah, this one just seems to have an immediate crash. I'm guessing you updated your graphic drivers since. :)

    So could you delete all of the log files and then start PA again? PA will then create a new one. Could you upload that one?
  7. aknof

    aknof New Member

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    I'm today had re-install own Windows 8.1 and updated all my drives...

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  8. DeathByDenim

    DeathByDenim Post Master General

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    Well, it looks like it's trying to play sound, but there is no error, so PA seems to think it's playing music at least.

    Do you maybe have the same problem as described here?
    https://forums.uberent.com/threads/no-sound-after-intro-video.64639/#post-1008550

    I guess Windows has volume sliders per application as well?
  9. aknof

    aknof New Member

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    Yes, Windows sound mixer sliders is fine.. I'm had read thread, it's not luck for me (
  10. DeathByDenim

    DeathByDenim Post Master General

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    Could you create a DxDiag.txt? You can make one by pressing <WinKey>+R, typing "dxdiag", and pressing "Save All Information...". Upload the resulting file here.
  11. aknof

    aknof New Member

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    Of course

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  12. DeathByDenim

    DeathByDenim Post Master General

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  13. aknof

    aknof New Member

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    Ok, but Essence STX II has singular driver for Windows 8.1 :( I guess problem in the Windows... because I tried start the game on my old computer and I have sound:)
  14. DeathByDenim

    DeathByDenim Post Master General

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    Yeah. My guess would still be a Windows volume slider somewhere.

    You don't have something like this in Windows?
    [​IMG]
    This is just a sample picture I found on-line. When you have PA running, it should also appear in this list.
  15. aknof

    aknof New Member

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    No, I haven't. All sliders is turn up
  16. DeathByDenim

    DeathByDenim Post Master General

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    I wonder if maybe Steam could be interfering somehow. It seems unlikely, but may be worth a shot. Can you try the UberLauncher instead? You can get it here: https://store.uberent.com/download/pa

    If that doesn't help, you might want to try uninstalling the sound drivers and reinstall them. Apparently that resets the volume settings for everything.
  17. aknof

    aknof New Member

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    It's not help. Maybe i have problem with my computer's hardware..
  18. DeathByDenim

    DeathByDenim Post Master General

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    I don't think it's hardware because you can play the intro movie with sound just fine. And presumably, the rest of Windows also makes sounds.

    Hmm, sorry this is such a pain for you to get working....

    Could you post a screen shot of the Volume Mixer in Windows while having the game running? You can hold <Alt> and press the Print Screen button on your keyboard (Or sometimes called PrtSc) and paste it directly in your post. I'm curious to see what else might be going on.
  19. aknof

    aknof New Member

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    I had take 2 screenshots. In start game, and in the process of building metal extractor.)

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  20. DeathByDenim

    DeathByDenim Post Master General

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    Well, I'm thoroughly confused. That all looks precisely as it should. There should be absolutely no reason why you wouldn't get any sound...

    Could you try one last thing? The odds of this helping are rather low, but could you try verifying the game cache of PA in Steam? Instructions are here: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

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